Brand Experience Lead - Coaching & Customer-Centric Sales

Ann-Taylor-04806202; Lee (MA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through philanthropic

Job summary

Ann Taylor at Store 1286-Lee Premium Outlets in Lee, MA 01238 is seeking a Sales Lead to support and role model exceptional customer experiences while guiding associates and collaborating with the Store Manager.

The role emphasizes retail experience, leadership, and technology proficiency with a POS system, with flexible availability including evenings, weekends, and holidays and opportunities for advancement within the Ann Taylor family.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and able to operate a POS system.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Hoard the highest visual and operational standards while focusing on the customer.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel experience.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Customer service

Leadership

POS knowledge

Tools

POS system

Job description

Ann Taylor at Store 1286-Lee Premium Outlets in Lee, MA 01238 is seeking a Sales Lead to support and role model exceptional customer experiences while guiding associates and collaborating with the Store Manager.

The role emphasizes retail experience, leadership, and technology proficiency with a POS system, with flexible availability including evenings, weekends, and holidays and opportunities for advancement within the Ann Taylor family.