Brand Experience & Customer Care Specialist

Carters; Fresno (CA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Brand employee discount

Referral bonuses

Education assistance program

Job summary

Carter's is hiring a Sales Associate in Fresno to welcome customers, showcase baby and kids apparel, and guide families through products and promotions. You’ll support omnichannel shopping, process transactions, and help maintain a clean, safe store environment.

Carter's emphasizes growth, teamwork, and inclusive culture while offering a strong discount and benefits package. Join a brand that values service excellence, flexibility, and opportunities to develop with training and advancement.

Qualifications

• A positive and solutions-oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

Responsibilities

• Welcome customers with a warm greeting and assist with product styles, features and benefits.
• Resolve issues proactively for customers while balancing multiple shoppers in a busy store.
• Assist with omnichannel needs to ensure a positive shopping experience.
• Execute and expedite point-of-sale transactions efficiently and accurately.
• Complete floor replenishment and shipments as needed.
• Promote current promotions and the brand loyalty program, including credit.
• Minimize loss through excellent service and a clean, safe store environment.

Skills

Customer service

Communication

Multitasking

Team collaboration

Job description

Carter's is hiring a Sales Associate in Fresno to welcome customers, showcase baby and kids apparel, and guide families through products and promotions. You’ll support omnichannel shopping, process transactions, and help maintain a clean, safe store environment.

Carter's emphasizes growth, teamwork, and inclusive culture while offering a strong discount and benefits package. Join a brand that values service excellence, flexibility, and opportunities to develop with training and advancement.