Brand Experience Associate — Style Guidance & Customer Care

Abercrombie & Fitch; Springfield (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Training and Development

Job summary

Abercrombie & Fitch Co. in Springfield, IL is seeking Brand Representatives to bring our store experience to life. You will engage customers with care, help them find items, and provide styling guidance across categories while keeping the store welcoming and well-presented.

The role involves replenishing stock, maintaining clean merchandise displays, and handling cash wrap operations, returns, and online order support. Flexible schedules and discount benefits are provided.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment balancing customer engagement and tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, attentive service to all customers and offer product support.
• Assist customers in finding items and provide styling guidance across categories.
• Support replenishment, presentation, folding, hanging, sizing to maintain a clean sales floor.
• Process purchases, returns, and exchanges accurately at the cash wrap and support online orders.

Skills

Customer service

Styling guidance

Merchandise presentation

Cash handling

Job description

Abercrombie & Fitch Co. in Springfield, IL is seeking Brand Representatives to bring our store experience to life. You will engage customers with care, help them find items, and provide styling guidance across categories while keeping the store welcoming and well-presented.

The role involves replenishing stock, maintaining clean merchandise displays, and handling cash wrap operations, returns, and online order support. Flexible schedules and discount benefits are provided.