Brand Experience Associate - Retail

Old Navy; Pottstown (Montgomery County); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Medical/dental/vision/life insurance

Job summary

Old Navy is seeking a FT Brand Associate to bring our brand to life for customers and deliver a best-in-class shopping experience. You will educate customers, promote loyalty programs, and collaborate with leadership to meet store goals in a fast-paced environment.

You should be a strong communicator, customer-focused, and adaptable, able to work a flexible schedule including holidays and weekends while leveraging retail technology to assist customers and uplift sales.

Qualifications

• Excellent communication with customers and team to meet goals.
• Customer-focused service mindset delivering great in-store experiences.
• Passion for retail and ability to thrive in a fast-paced environment.
• Problem solver open to feedback and continuous improvement.
• Flexible schedule including holidays, evenings, weekends as needed.

Responsibilities

• Provide excellent customer service to drive loyalty and positive brand experience.
• Educate customers about loyalty programs and promotions.
• Engage customers to drive sales using suggestive selling techniques.
• Utilize omni-channel tools to enhance the shopping experience.
• Meet personal goals aligned with store targets and results.
• Support sales floor, fitting rooms, cash wrap, and back‑of‑house as needed.
• Maintain a neat, clean, and organized work area.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently and accurately.

Skills

Customer service

Communication

Retail experience

Flexibility

Retail technology

Team collaboration

Lifting 30 lbs

Job description

Old Navy is seeking a FT Brand Associate to bring our brand to life for customers and deliver a best-in-class shopping experience. You will educate customers, promote loyalty programs, and collaborate with leadership to meet store goals in a fast-paced environment.

You should be a strong communicator, customer-focused, and adaptable, able to work a flexible schedule including holidays and weekends while leveraging retail technology to assist customers and uplift sales.