Brand Experience Associate - Fashion Retail

Old Navy; Cedar Rapids (IA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision

Life insurance

Job summary

Old Navy in Cedar Rapids, IA, seeks a FT Brand Associate to bring the brand to life for customers. You will deliver exceptional customer service, educate shoppers on products, and use an omni-channel approach to build loyalty and drive sales.

Collaborate with leadership to provide a best-in-class experience; engage with customers, explain loyalty programs, and operate across the sales floor, fitting room, and cash wrap while keeping your area neat and organized.

Qualifications

• Experience delivering friendly, high-quality customer service.
• Able to educate customers about products and loyalty programs.
• Comfort with multi-channel shopping experiences.
• Strong communication and problem-solving skills.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail experience

Team collaboration

Adaptability

Multichannel sales

Tools

POS systems

Job description

Old Navy in Cedar Rapids, IA, seeks a FT Brand Associate to bring the brand to life for customers. You will deliver exceptional customer service, educate shoppers on products, and use an omni-channel approach to build loyalty and drive sales.

Collaborate with leadership to provide a best-in-class experience; engage with customers, explain loyalty programs, and operate across the sales floor, fitting room, and cash wrap while keeping your area neat and organized.