Brand Associate — Omni-Channel Fashion & Customer Experience

Old Navy; Dubuque (IA); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

50% employee discount on brands

Paid time off

401(k) with company match

Stock purchase plan

Job summary

Old Navy in Dubuque, IA seeks a Brand Associate to bring the brand to life for customers through exceptional service and product knowledge. You will educate, inform, inspire, and wardrobe customers using an omni‑channel approach with leadership collaboration to deliver a best‑in‑class experience.

You’ll engage customers to drive sales, participate in loyalty education, and support store operations while maintaining a clean, organized work area.

Qualifications

• Excellent customer service and communication skills.
• Knowledge of retail environment and products.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Consistently treat customers and colleagues with respect; contribute to a positive environment.
• Educate customers about loyalty programs to promote engagement.
• Engage with customers to drive sales using suggestive selling.
• Enhance the customer experience using all omnichannel offerings.
• Be accountable to personal goals that support store results.
• Support sales floor, fitting room, cash wrap, back of house as needed.
• Maintain a neat, clean, and organized work center.
• Handle customer interactions politely and resolve issues professionally.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Retail knowledge

Flexible schedule

Technology savvy

Lift 30 lbs

Job description

Old Navy in Dubuque, IA seeks a Brand Associate to bring the brand to life for customers through exceptional service and product knowledge. You will educate, inform, inspire, and wardrobe customers using an omni‑channel approach with leadership collaboration to deliver a best‑in‑class experience.

You’ll engage customers to drive sales, participate in loyalty education, and support store operations while maintaining a clean, organized work area.