Brand Experience Associate — Elevate Customer Connections

Athleta; Denver (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Athleta seeks a Brand Associate to bring the brand to life for customers, delivering exceptional service and driving loyalty. You will educate shoppers on products, assist across omni-channel channels, and collaborate with leadership to provide a best-in-class experience.

You’ll thrive in a fast-paced retail environment, emphasizing teamwork, product knowledge, and customer care while supporting store operations and meeting personal goals. Training and a supportive team await.

Qualifications

• Excellent customer service and communication skills.
• Customer-focused service provider both on/off the floor.
• Passion for retail in a fast-paced environment.
• Problem solver with openness to feedback and improvement.
• Willingness to work a flexible schedule including holidays and weekends.

Responsibilities

• Treat customers and employees with respect to foster a positive environment.
• Educate customers about loyalty programs to promote retention.
• Engage with customers to drive sales using suggestive selling.
• Utilize all omnichannel offerings to enhance the customer experience.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, and back of house as needed.
• Maintain a neat, clean, organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Retail experience

Flexible schedule

Job description

Athleta seeks a Brand Associate to bring the brand to life for customers, delivering exceptional service and driving loyalty. You will educate shoppers on products, assist across omni-channel channels, and collaborate with leadership to provide a best-in-class experience.

You’ll thrive in a fast-paced retail environment, emphasizing teamwork, product knowledge, and customer care while supporting store operations and meeting personal goals. Training and a supportive team await.