Brand Associate: Elevate Customer Experience & Omnichannel

Athleta; Bozeman (MT); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

50% discount on brand merchandise

Paid time off

Volunteer hours

401(k) match

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Athleta is seeking a Brand Associate to energize our customers and bring the brand to life through exceptional service. You will educate, inform and wardrobe the customer, collaborating with leadership to deliver a best-in-class experience across in-store and omni-channel channels.

The role emphasizes customer-focused service, a fast-paced retail environment, and continuous improvement. Ability to work flexible hours including holidays and weekends is expected.

Qualifications

• Experience delivering excellent customer service in a retail setting.
• Ability to educate customers about products and loyalty programs.
• Comfort using omni-channel tools to assist customers.

Responsibilities

• Engage with customers to drive sales and service using suggestive selling.
• Educate customers about our loyalty programs to promote repeat visits.
• Deliver best-in-class customer experiences using an omni-channel approach.
• Support store operations across sales floor, fitting rooms, cash wrap, and back of house as needed.
• Maintain a neat, clean and organized work area.
• Handle customer interactions and potential issues courteously and professionally.
• Execute operational processes efficiently.

Skills

Customer service

Retail sales

Communication

Tools

Retail tech

Job description

Athleta is seeking a Brand Associate to energize our customers and bring the brand to life through exceptional service. You will educate, inform and wardrobe the customer, collaborating with leadership to deliver a best-in-class experience across in-store and omni-channel channels.

The role emphasizes customer-focused service, a fast-paced retail environment, and continuous improvement. Ability to work flexible hours including holidays and weekends is expected.