Brand Experience Associate

Gap Inc.; San Jose (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

Volunteer hours on the clock

401(k) with company match

Employee stock purchase plan

Medical, dental, vision and life ins.

See more benefits

Job summary

Old Navy is looking for a Brand Associate to bring the brand to life for customers and deliver a best-in-class omni-channel experience. You will educate customers, engage with shoppers, and collaborate with leadership to achieve store goals.

You are a strong communicator, customer-focused, passionate about retail, and a proactive problem-solver ready to work a flexible schedule across holidays, evenings, and weekends. Join a fast-paced team dedicated to service excellence.

Qualifications

• A good communicator with ability to interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

Responsibilities

• Greet and assist customers to drive sales and loyalty.
• Educate customers about loyalty programs.
• Engage customers and use suggestive selling to drive sales.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Good communicator

Customer focus

Retail passion

Problem solving

Flexible schedule

Retail technology

Lifting 30 lbs

Job description

Old Navy is looking for a Brand Associate to bring the brand to life for customers and deliver a best-in-class omni-channel experience. You will educate customers, engage with shoppers, and collaborate with leadership to achieve store goals.

You are a strong communicator, customer-focused, passionate about retail, and a proactive problem-solver ready to work a flexible schedule across holidays, evenings, and weekends. Join a fast-paced team dedicated to service excellence.