Brand & Consumer Communications Co-op

Boston Beer Corporation; Boston (MA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Boston Beer Company is seeking a motivated Co-op to join the Communications & Consumer Relations team in a 6-month program. You will support consumer engagement, internal communications, and brand storytelling with hybrid work in Boston Seaport.

The role offers hands-on experience in customer relations, content creation, data analysis, and corporate communications. You'll gain exposure to Power BI, CRM platforms, and social media content development while collaborating with cross-functional

Qualifications

• Currently pursuing a degree in Communications, Marketing, Public Relations, Business, Journalism, or a related field.
• Must continue to be enrolled in school after completion of the co-op.
• Must be 21 years of age or older.
• Strong customer service skills and a passion for creating positive consumer experiences.
• Excellent written communication skills with strong attention to detail.
• Effective time management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently and collaborating with cross-functional teams.

Responsibilities

• Respond to consumer inquiries and contacts, delivering exceptional customer service experiences.
• Coordinate and fulfill goodwill shipments for consumers as appropriate.
• Analyze consumer feedback and contact trends to identify actionable insights for Brand and Quality teams.
• Create content for corporate brand social media and communication channels.
• Support internal communication initiatives through BrewHub content creation and maintenance.
• Assist with repurposing communications and messaging for various audiences.
• Track and report consumer insights and engagement trends.
• Collaborate with teams across the business to communicate key findings and support decision-making.

Skills

Customer service

Written communication

Time management

Organizational skills

Multitasking

Cross-functional collaboration

Independent work

Education

Pursuing degree in Communications/Marketing/Public Relations/Business/Journalism

Tools

CRM platforms

Power BI

Social media tools

Job description

The Boston Beer Company is seeking a motivated Co-op to join the Communications & Consumer Relations team in a 6-month program. You will support consumer engagement, internal communications, and brand storytelling with hybrid work in Boston Seaport.

The role offers hands-on experience in customer relations, content creation, data analysis, and corporate communications. You'll gain exposure to Power BI, CRM platforms, and social media content development while collaborating with cross-functional