Brand Associate: Retail & Customer Experience

Gap; Newtown (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision insurance

Job summary

Gap is seeking a Brand Associate to bring our optimistic American style to life for customers. You will educate, inform and inspire customers about products, contributing to an exceptional omnichannel shopping experience and brand loyalty.

You’ll collaborate with leadership to deliver a best‑in‑class customer experience across sales floor, fitting rooms and checkout, while maintaining store standards and executing everyday operations.

Qualifications

• Customer service mindset with a friendly, helpful approach.
• Clear communication with customers and teammates.
• Retail experience preferred but not required for the right attitude.

Responsibilities

• Engage with customers and provide excellent service to build brand loyalty.
• Educate customers about loyalty programs and promotions.
• Drive sales using suggestive selling and product knowledge.
• Use omnichannel tools to enhance the customer experience.
• Meet personal goals that contribute to store performance.
• Support sales floor, fitting room, cash wrap and back‑of‑house as needed.
• Keep work areas neat, clean and organized.
• Handle customer interactions, returns and issues professionally.
• Execute operational processes efficiently and accurately.

Skills

Customer service

Communication

Retail experience

Omnichannel selling

Job description

Gap is seeking a Brand Associate to bring our optimistic American style to life for customers. You will educate, inform and inspire customers about products, contributing to an exceptional omnichannel shopping experience and brand loyalty.

You’ll collaborate with leadership to deliver a best‑in‑class customer experience across sales floor, fitting rooms and checkout, while maintaining store standards and executing everyday operations.