Brand Associate — Omni-Channel Fashion Retail

Old Navy; Springfield (MO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Medical/dental/vision insurance

Job summary

Old Navy is hiring a Brand Associate in the United States. You will bring our brand to life by delivering excellent customer service, educating customers on products, and leveraging loyalty programs.

You’ll collaborate with leadership to create a best-in-class customer experience across in-store and omni-channel touchpoints. Ideal candidates are strong communicators, passionate about retail, and eager to contribute to store goals.

Qualifications

• Excellent customer service and communication skills.
• Ability to explain products and promotions clearly.
• Genuine passion for retail and fashion.
• Proactive in helping customers and meeting store goals.

Responsibilities

• Greet customers and provide outstanding service to build brand loyalty.
• Educate customers on products and loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Utilize omni-channel tools to enhance the customer experience.
• Support daily store operations to meet targets.
• Assist on the sales floor, fitting room, and cashier areas as needed.
• Keep a neat and organized work area.
• Handle customer inquiries and returns professionally.
• Follow through on store processes and policies.

Skills

Customer service

Communication

Retail passion

Team player

Job description

Old Navy is hiring a Brand Associate in the United States. You will bring our brand to life by delivering excellent customer service, educating customers on products, and leveraging loyalty programs.

You’ll collaborate with leadership to create a best-in-class customer experience across in-store and omni-channel touchpoints. Ideal candidates are strong communicators, passionate about retail, and eager to contribute to store goals.