Brand Associate - Fashion Retail & Customer Experience

Old Navy; Kennesaw (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

401(k) matching

Healthcare

Job summary

Old Navy in the United States is seeking a full-time Brand Associate to bring the brand to life for customers. You’ll provide outstanding service, educate on products, and help customers with wardrobe choices, using an omni-channel approach.

Collaborate with leadership to meet store goals, support sales floor operations, and maintain a neat workspace. The role requires a customer-first mindset, adaptability, and the ability to lift up to 30 lbs.

Qualifications

• Strong customer service mindset with retail experience.
• Excellent communication and teamwork skills.
• Ability to learn product knowledge quickly.

Responsibilities

• Deliver excellent customer service to build brand loyalty.
• Educate customers on products and loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Utilize omni-channel tools to assist customers.
• Support store operations and maintain a clean work area.
• Handle customer questions and resolves issues professionally.
• Operate cash wrap and assist on the floor as needed.

Skills

Customer-focused

Effective communicator

Retail knowledge

Job description

Old Navy in the United States is seeking a full-time Brand Associate to bring the brand to life for customers. You’ll provide outstanding service, educate on products, and help customers with wardrobe choices, using an omni-channel approach.

Collaborate with leadership to meet store goals, support sales floor operations, and maintain a neat workspace. The role requires a customer-first mindset, adaptability, and the ability to lift up to 30 lbs.