Brand Associate: Fashion Retail & Customer Experience

Old Navy; Gilbert (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteering hours

401(k) plan

Employee stock purchase

Medical/dental/vision

Job summary

Old Navy Brand Associate in Gilbert, AZ welcomes you to a fast-paced retail environment where you will engage customers and deliver exceptional service. You’ll educate shoppers on products and loyalty programs, guiding them through a seamless omni-channel experience to foster brand loyalty.

You will collaborate with leadership to meet personal and store goals while supporting sales floor, fitting rooms, cash wrap, and back-of-house operations. Strong communication is essential.

Qualifications

• Excellent customer service skills and a friendly, helpful attitude.
• Strong communication and interpersonal skills to interact with customers and teammates.
• Ability to learn product information and share fashion guidance with customers.

Responsibilities

• Provide outstanding customer service to create a positive shopping experience.
• Educate customers about loyalty programs and promotions to drive engagement.
• Engage customers to drive sales using suggestive selling techniques.
• Utilize omnichannel tools to enhance customer experience across channels.
• Support store operations and maintain cleanliness and organization of the work area.
• Assist on the sales floor, fitting rooms, cash wrap, and back of house as needed.
• Maintain a neat, clean, and organized work center.

Skills

Customer service

Communication

Retail knowledge

Job description

Old Navy Brand Associate in Gilbert, AZ welcomes you to a fast-paced retail environment where you will engage customers and deliver exceptional service. You’ll educate shoppers on products and loyalty programs, guiding them through a seamless omni-channel experience to foster brand loyalty.

You will collaborate with leadership to meet personal and store goals while supporting sales floor, fitting rooms, cash wrap, and back-of-house operations. Strong communication is essential.