Brand Associate: Customer Experience & Style Expert

Old Navy; San Antonio (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Employee discount

Paid time off

Volunteer hours

401(k) plan

Stock purchase plan

Medical, dental, vision insurance

Job summary

Old Navy is seeking a full-time Brand Associate to bring the brand to life for customers and deliver a best-in-class experience. You will educate customers on products, contribute to sales goals, and collaborate with leadership to maintain a welcoming environment.

As part of a fast-paced retail team, you’ll engage customers, promote loyalty programs, and utilize retail technology to enhance the shopping journey while supporting stock, fitting rooms, and cash wrap as needed.

Qualifications

• Customer service mindset with the ability to build rapport with customers.
• Willingness to learn product knowledge and educate customers.
• Strong communication and active listening to resolve issues.

Responsibilities

• Engage customers and deliver exceptional service to drive loyalty.
• Promote loyalty programs and educate customers about benefits.
• Engage with customers to drive sales using suggestive selling.
• Provide seamless omni-channel experiences across store and digital channels.
• Support store operations and maintain a clean, organized workspace.
• Handle returns and customer interactions courteously and professionally.

Skills

Customer service

Retail knowledge

Communication

Problem solving

Tools

POS systems

Job description

Old Navy is seeking a full-time Brand Associate to bring the brand to life for customers and deliver a best-in-class experience. You will educate customers on products, contribute to sales goals, and collaborate with leadership to maintain a welcoming environment.

As part of a fast-paced retail team, you’ll engage customers, promote loyalty programs, and utilize retail technology to enhance the shopping journey while supporting stock, fitting rooms, and cash wrap as needed.