Brand Ambassador & Store Leader

Tapestry (Coach/Kate Spade); Gonzales (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Coach is seeking a Brand Ambassador to lead on the sales floor, embody Coach values, and deliver an exceptional customer experience while helping the store meet its sales targets in Gonzales, LA. You will assist with recruiting, training, and developing the team, monitor performance metrics, and implement initiatives that improve customer satisfaction and store results.

This role places you at the heart of our evolving Coach brand within the Tapestry family, with opportunities to grow in retail

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of Company initiatives and support full operation of the business.
• Maintain a growth mindset for business and personal development initiatives.
• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team.
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures.
• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals.
• Provides HR and conflict resolution support to team and in district in absence of leadership team.
• Champions the company resources to support a healthy work environment for internals customer.

Skills

Leadership presence

Retail experience

Job description

Coach is seeking a Brand Ambassador to lead on the sales floor, embody Coach values, and deliver an exceptional customer experience while helping the store meet its sales targets in Gonzales, LA. You will assist with recruiting, training, and developing the team, monitor performance metrics, and implement initiatives that improve customer satisfaction and store results.

This role places you at the heart of our evolving Coach brand within the Tapestry family, with opportunities to grow in retail