Brand Ambassador - South Coast Plaza

Brunello Cucinelli; Costa Mesa (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) plan

Paid holidays

Paid time off

Career development

Job summary

Brunello Cucinelli is seeking Brand Ambassadors in Costa Mesa, CA, to deliver an unforgettable in-store experience that honors our luxury brand ethos. You will work with the Store Manager to meet sales targets, manage client relationships, and embody the brand lifestyle.

The role requires 3–5 years in elevated retail or hospitality, strong communication, proficiency with POS and MS Office, and the ability to stand for long periods and lift up to 40 lbs. Weekend/holiday availability is expected.

Qualifications

• Strong affinity for Brunello Cucinelli brand and philosophy.
• High school diploma required.
• 3-5 years’ experience in elevated retail or hospitality environment.
• Exceptional customer service and networking skills.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office; Outlook and Excel.
• Ability to stand for long hours and lift up to 40 pounds.
• Ability to work varied schedules, including weekends and holidays.

Responsibilities

• Provide industry-leading customer service and build guest loyalty.
• Maximize selling opportunities to achieve sales goals and drive repeat business.
• Resolve customer issues with professional, best-in-class service.
• Demonstrate product knowledge and use resources to deepen understanding.
• Stay aligned with current marketing and promotional activity.
• Act as a brand ambassador reflecting Brunello Cucinelli aesthetics.
• Assist with opening/closing, cash handling, inventory, and related duties.
• Support Store Manager to maintain inventory and visual standards.

Skills

Customer service

Networking

Verbal & written communication

POS systems

Microsoft Office

Excel

Stamina for hours

Lifting up to 40 lbs

Education

High School Diploma

Tools

Outlook

MS Office

Job description

"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who you are:

Brand Ambassadors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Store Manager in achieving sales goals and operational objectives. Brand Ambassadors are responsible for being the guardians of the brand and furthering the Humanistic philosophy of Solomeo.

Role responsibilities:

• Provide industry leading customer service building guest loyalty through in-store experience.
• Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients.
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.
• Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.
• Maintains awareness of all current marketing and promotional activity.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Under the guidance and direction of Store Manager and/or other Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss.
• Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.
• Utilizes business acumen (both written and verbal) in relation to store business, product assortment and business opportunities.
• Build effective working relationships with colleagues in our other stores and Corporate Partners.
• Demonstrates reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines.
• Promotes cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others.
• Proactively seeks feedback for performance and opportunities for growth.

Qualifications:

• Strong affinity for Brunello Cucinelli brand and philosophy.
• High School Diploma required.
• 3-5 years’ experience working in an elevated retail or hospitality environment.
• Exceptional customer service and networking skills, with the ability to network and develop clients.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for multiple hours and lift up to 40 pounds on occasion.
• Availability to work a varied schedule each week including weekends and holidays.

EEOC

Pursuant to the California Pay Transparency Law, the hourly pay scale for this position is $25 to $30 per hour. Compensation decisions are based on a variety of factors, including but not limited to relevant skills, training, years of experience related to the role, education, and internal organizational considerations. Compensation may be discussed transparently during the interview process. In addition to base compensation, Brunello Cucinelli offers a competitive benefits package, which includes health and dental insurance, life insurance, disability insurance, a 401(k) plan, paid holidays, a generous paid time‑off policy, and career development opportunities within a dynamic team.