Brand Ambassador - Palo Alto

Brunello Cucinelli; Palo Alto (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) plan

Paid holidays

Generous paid time-off policy

Career development opportunities

Job summary

Brunello Cucinelli in Palo Alto seeks Brand Ambassadors to deliver memorable in-store experiences and support the Store Manager in achieving sales goals and upholding the brand philosophy. You will be a guardian of the brand and a trusted face to guests.

The role requires 3–5 years in elevated retail or hospitality, exceptional customer service and networking skills, proficiency with POS systems and Microsoft Office (Outlook/Excel), and flexibility to work weekends and holidays.

Qualifications

• High School Diploma required.
• 3–5 years’ experience in elevated retail or hospitality.
• Exceptional customer service and networking skills.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office (Outlook and Excel).
• Ability to stand for multiple hours and lift up to 40 pounds.
• Availability to work a varied schedule including weekends and holidays.

Responsibilities

• Provide industry leading customer service building guest loyalty through in-store experience.
• Maximize selling opportunities to achieve and exceed sales goals and build repeat business.
• Proactively resolve customer issues with best-in-class service.
• Demonstrate product knowledge and leverage resources to deepen understanding of the assortment.
• Maintain awareness of current marketing and promotional activity.
• Act as a brand ambassador embodying Brunello Cucinelli’s brand philosophy.

Skills

Customer service

Networking

Verbal communication

Written communication

POS systems

Microsoft Office

Excel

Physical stamina

Education

High School Diploma

Tools

POS system

Outlook

Excel

Job description

\"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth \"

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who you are:

Brand Ambassadors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Store Manager in achieving sales goals and operational objectives. Brand Ambassadors are responsible for being the guardians of the brand and furthering the Humanistic philosophy of Solomeo.

Role responsibilities:

• Provide industry leading customer service building guest loyalty through in-store experience.
• Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long‑term clients.
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best‑in‑class customer service.
• Continuously demonstrate product knowledge to enhance sales, use company‑provided resources to deepen understanding of product assortment.
• Maintains awareness of all current marketing and promotional activity.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Under the guidance and direction of Store Manager and/or other Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss.
• Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.
• Utilizes business acumen (both written and verbal) in relation to store business, product assortment and business opportunities.
• Build effective working relationships with colleagues in our other stores and Corporate Partners.
• Demonstrates reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines.
• Promotes cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others.
• Proactively seeks feedback for performance and opportunities for growth.

Qualifications:

• Strong affinity for Brunello Cucinelli brand and philosophy.
• High School Diploma required.
• 3-5 years’ experience working in an elevated retail or hospitality environment.
• Exceptional customer service and networking skills, with the ability to network and develop clients.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for multiple hours and lift up to 40 pounds on occasion.
• Availability to work a varied schedule each week including weekends and holidays.

EEOC

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Pursuant to the California Pay Transparency Law, the hourly pay scale for this position is $25 to $30 per hour. Compensation decisions are based on a variety of factors, including but not limited to relevant skills, training, years of experience related to the role, education, and internal organizational considerations. Compensation may be discussed transparently during the interview process. In addition to base compensation, Brunello Cucinelli offers a competitive benefits package, which includes health and dental insurance, life insurance, disability insurance, a 401(k) plan, paid holidays, a generous paid time‑off policy, and career development opportunities within a dynamic team.