Brand Ambassador

BRUNELLO CUCINELLI USA INC; United States; On-site; USD 34,440 - 41,328; Part time

Benefits offered by this job

Health and dental insurance

401(k) plan

Paid holidays

Paid time off

Career development opportunities

Job summary

Brunello Cucinelli USA INC seeks Brand Ambassadors to deliver exceptional guest experiences in our luxury retail environment. You will support the Store Manager, drive sales, and promote the brand philosophy through knowledgeable service and relationship building.

Key responsibilities include daily operations, inventory management, and maintaining visual standards while welcoming guests and converting one‑time shoppers into loyal clients. Flexible scheduling is required.

Qualifications

• High School Diploma required.
• Experience in elevated retail or hospitality preferred.
• Exceptional customer service and networking skills.
• Strong verbal and written communication.
• Proficient with POS systems and MS Office; Outlook and Excel.
• Ability to stand for long periods and lift up to 40 pounds.
• Available to work varied schedule including weekends and holidays.

Responsibilities

• Provide industry leading customer service and build guest loyalty.
• Maximize selling opportunities to exceed individual goals.
• Resolve customer issues with best‑in‑class service.
• Maintain product knowledge using company resources.
• Stay aware of current marketing and promotions.
• Act as a brand ambassador and embody the brand philosophy.
• Assist with opening/closing, cash handling, inventory, and floor sets.
• Support store leadership to maintain inventory and shrink control.
• Ensure visual merchandising standards throughout the day.

Skills

Customer service

Networking

Communication

POS experience

MS Office

Physical ability

Flexible schedule

Education

High School Diploma

Tools

POS systems

Microsoft Office Suite

Outlook

Excel

Job description

Who you are

Brand Ambassadors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Store Manager in achieving sales goals and operational objectives. Brand Ambassadors are guardians of the brand and further the Humanistic philosophy of Solomeo.

Role responsibilities

• Provide industry leading customer service building guest loyalty through in‑store experience.
• Maximize all selling opportunities to achieve and exceed individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one‑time shoppers to long‑term clients.
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best‑class customer service.
• Continuously demonstrate product knowledge to enhance sales, using company‑provided resources to deepen understanding of product assortment.
• Maintain awareness of all current marketing and promotional activity.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Under the guidance and direction of Store Manager and/or other Store Leadership, complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned, and demonstrate flexibility and adaptability when workload or tasks change as necessitated by business.
• Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss.
• Ensure visual merchandising standards are maintained throughout the day, assist with floor sets and moves as needed.
• Utilize business acumen (both written and verbal) in relation to store business, product assortment and business opportunities.
• Build effective working relationships with colleagues in other stores and Corporate Partners.
• Demonstrate reliability and trustworthiness by acting with integrity in all interactions and following company policy and guidelines.
• Promote cooperation and commitment within the team to achieve goals and celebrate team accomplishments and share credit with others.
• Proactively seek feedback for performance and opportunities for growth.

Qualifications

• Strong affinity for Brunello Cucinelli brand and philosophy.
• High School Diploma required.
• 3‑5 years’ experience working in an elevated retail or hospitality environment.
• Exceptional customer service and networking skills, with the ability to network and develop clients.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for multiple hours and lift up to 40 pounds on occasion.
• Availability to work a varied schedule each week including weekends and holidays.

EEOC Statement

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.

Pay and Benefits

Pay for this position ranges from $25 to $30 per hour. Compensation decisions are based on a variety of factors including relevant skills, training, years of experience, education and internal considerations. Compensation may be discussed transparently during the interview process. In addition to base compensation, Brunello Cucinelli offers a competitive benefits package including health and dental insurance, life insurance, disability insurance, a 401(k) plan, paid holidays, a generous paid time‑off policy, and career development opportunities.