Brand Ambassador Lead - Coaching & Store Growth

Tapestry (Coach/Kate Spade); Concord (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Coach is seeking a Brand Ambassador to lead the sales floor, embody Coach values, and deliver an exceptional customer experience in Concord, NC. You will drive store performance and support the rollout of company initiatives, ensuring a customer-centric environment.

You will monitor sales trends, mentor team members, and help recruit and train staff while upholding store operations and policies. This role emphasizes growth, collaboration, and brand integrity.

Qualifications

• 1+ years of experience in managing competitive retail space at the lead supervisor level.
• Ability to lift up to 50 pounds and to bend, reach, and move on the sales floor.
• Comfort with coaching, feedback, and maintaining store policies.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of Company initiatives and supports full operation of the business.
• Maintain a growth mindset for business and personal development initiatives.
• Supports store with recruiting, interviewing, performance evaluation, and training as needed.
• Provides feedback and guidance to improve individual performance and holds team accountable.

Skills

Leadership

Sales targets

Brand ambassador

Customer experience

Team development

Recruiting

Job description

Coach is seeking a Brand Ambassador to lead the sales floor, embody Coach values, and deliver an exceptional customer experience in Concord, NC. You will drive store performance and support the rollout of company initiatives, ensuring a customer-centric environment.

You will monitor sales trends, mentor team members, and help recruit and train staff while upholding store operations and policies. This role emphasizes growth, collaboration, and brand integrity.