Brand Ambassador: Drive Sales & Customer Experience

Macy's; Costa Mesa (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Job summary

Macy's in Costa Mesa, CA is hiring an Ambassador to drive sales by connecting with customers, sharing vendor product knowledge, and upselling. You will cultivate repeat clientele and act as the expert for designated brands, coordinating with stylists, store leadership, and vendor communities.

The role involves executing merchandising initiatives, planning events with partners, and using Macy's POS systems to complete transactions.

Qualifications

• Minimum 1 year of selling or retail experience.
• Excellent communication and customer service skills.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Customer engagement

Upselling

Vendor relations

Team collaboration

Job description

Macy's in Costa Mesa, CA is hiring an Ambassador to drive sales by connecting with customers, sharing vendor product knowledge, and upselling. You will cultivate repeat clientele and act as the expert for designated brands, coordinating with stylists, store leadership, and vendor communities.

The role involves executing merchandising initiatives, planning events with partners, and using Macy's POS systems to complete transactions.