Brand Ambassador Delivery Driver – Customer Experience

Kroger Family of Companies; Johnstown (CO); On-site; USD 30,000 - 37,000; Full time

Job summary

The Kroger Family of Companies is seeking a delivery driver to provide excellent customer service while delivering orders to customers' homes. You will operate a company delivery vehicle and represent Kroger’s Seamless Experience with professionalism.

This role requires a valid driver's license, ability to lift up to 50 lbs, clean driving record, and DOT medical exam; 21+; efficient route execution and safe vehicle operation.

Qualifications

• Valid driver's license.
• Excellent communication and customer service skills.
• Must annually pass a DOT regulated medical exam.
• Must have a good driving record.
• Ability to operate a delivery van and handheld tablet device.
• Must be able to lift up to 50 lbs. with or without reasonable accommodation.
• Must be at least 21 years old.
• May require chauffers license in some states.

Responsibilities

• Provide excellent customer service while delivering orders to the customer.
• Act as a brand ambassador when discussing Kroger’s Seamless Experience and delivery process with customers.
• Ensure a high degree of professionalism and personal presentation when interacting with customers.
• Drive a company vehicle safely and in accordance to Kroger’s driving standards.
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur.
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards.
• Control and maintain an accurate record of customer deliveries.
• Assist fellow drivers that may encounter difficulties while out delivering.
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations.
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor.
• Complete pre-inspections check of company vehicle before use and report any defects to supervisor.
• Operate company provided technology devices for mapping and customer interaction.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Driver's license

Customer service

DOT medical exam

Clean driving record

Delivery van operation

Lift 50 lbs

21+ age

Chauffeur's license (state)

Education

High School Diploma or GED

Job description

The Kroger Family of Companies is seeking a delivery driver to provide excellent customer service while delivering orders to customers' homes. You will operate a company delivery vehicle and represent Kroger’s Seamless Experience with professionalism.

This role requires a valid driver's license, ability to lift up to 50 lbs, clean driving record, and DOT medical exam; 21+; efficient route execution and safe vehicle operation.