Delivery Driver & Customer Experience Champion

Kroger Family of Companies; Johnstown (CO); On-site; USD 32,000 - 36,000; Full time

Job summary

Kroger Family of Companies posts a delivery driver role to provide outstanding customer service while delivering orders to customers' homes, using a company vehicle and following Kroger’s safety standards.

As a brand ambassador you will explain the Seamless Experience and delivery process, keep customers informed en route, ensure on-time delivery and proper handling, and maintain delivery records as required.

Qualifications

• Valid driver's license.
• Excellent communication and customer service skills.
• Must annually pass a DOT regulated medical exam.
• Must have a good driving record.
• Ability to operate a delivery van and handheld tablet.
• Must be able to lift up to 50 lbs.
• Must be at least 21 years old.
• Chauffeur's license may be required in some states.

Responsibilities

• Provide excellent customer service while delivering orders to the customer.
• Act as a brand ambassador when discussing Kroger’s Seamless Experience and delivery process with customers.
• Ensure a high degree of professionalism and personal presentation when interacting with customers.
• Drive a company vehicle safely and in accordance to Kroger’s driving standards.
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur.
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards.
• Control and maintain an accurate record of customer deliveries.
• Assist fellow drivers that may encounter difficulties while out delivering.
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations.
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor.
• Complete pre-inspections check of company vehicle before use and report any defects to supervisor.
• Operate company provided technology devices for mapping and customer interaction.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Excellent communication and customer

Valid driver's license

DOT medical exam

Good driving record

Delivery van operation

Ability to lift 50 lbs

21 years old

Chauffeur's license (state variation)

Education

High School Diploma or GED

Job description

Kroger Family of Companies posts a delivery driver role to provide outstanding customer service while delivering orders to customers' homes, using a company vehicle and following Kroger’s safety standards.

As a brand ambassador you will explain the Seamless Experience and delivery process, keep customers informed en route, ensure on-time delivery and proper handling, and maintain delivery records as required.