Customer Service Delivery Driver

Kroger Family of Companies; Louisville (KY); On-site; Full time

Job summary

A major retail company is seeking a Delivery Driver responsible for providing excellent customer service while delivering orders to customers. You will act as a brand ambassador, ensuring deliveries are made on time and in good condition. The role requires a valid driver's license and good communication skills. Candidates should be at least 21 years old and able to lift up to 50 lbs. Join us to help enhance customer experiences and uphold our company values.

Qualifications

• Must have a valid driver's license.
• Must pass a DOT regulated medical exam annually.
• Good driving record and ability to operate delivery van.

Responsibilities

• Provide excellent customer service delivering orders.
• Drive a company vehicle safely following standards.
• Maintain records of customer deliveries.

Skills

Excellent communication skills

Customer service skills

Education

High School Diploma or GED

Job description

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger’s driving standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Provide excellent customer service while delivering orders to the customer
• Act as a brand ambassador when discussing Kroger’s Seamless Experience and delivery process with customers
• Ensure a high degree of professionalism and personal presentation when interacting with customers
• Drive a company vehicle safely and in accordance to Kroger's driving standards
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
• Control and maintain an accurate record of customer deliveries
• Assist fellow drivers that may encounter difficulties while out delivering
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
• Complete pre-inspections check of company vehicle before use and report any defects to supervisor
• Operate company provided technology devices for mapping and customer interaction
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

• Valid drivers license
• Excellent communication and customer service skills
• Must annually pass a DOT regulated medical exam
• Must have a good driving recordAbility to operate a delivery van and handheld tablet device
• Must be able to lift up to 50 lbs. with or without reasonable accommodation
• Must be at least 21 years old
• May require chauffers license in some states

Desired Previous Job Experience/Education

• High School Diploma or GED
• Any customer service experience
• Any deliver driver experience