Brand Ambassador: Customer-First, Path to Leadership

Ralph Lauren; Leesburg (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

Ralph Lauren in Leesburg, VA is seeking Brand Ambassadors to provide an exceptional customer experience and drive sales within a premium lifestyle environment. You will be the first point of contact, delivering personalized styling advice and upholding brand standards.

The role emphasizes a customer-first mindset, teamwork, and the ability to balance task across fitting rooms, sales floor, and store operations. Prior retail experience and a flexible schedule are preferred.

Qualifications

• Retail experience or similar industry experience in a high-volume environment.
• Ability to communicate effectively with customers and store personnel.
• Flexibility to work a range of shifts including days, evenings, weekends, and occasional overnight shifts.

Responsibilities

• Provides excellent customer service, ensuring a customer first mindset.
• Meets or exceeds individual KPI goals and contributes to monthly, quarterly, and annual sales plans.
• Connects customers using store programs and upsells through product knowledge.
• Maintains store standards and supports opening/closing responsibilities.
• Supports floor sets, replenishment, and other operational tasks.
• Participates in trainings and contributes feedback to leadership.

Skills

Customer service

Sales-driven

Communication

Teamwork

Job description

Ralph Lauren in Leesburg, VA is seeking Brand Ambassadors to provide an exceptional customer experience and drive sales within a premium lifestyle environment. You will be the first point of contact, delivering personalized styling advice and upholding brand standards.

The role emphasizes a customer-first mindset, teamwork, and the ability to balance task across fitting rooms, sales floor, and store operations. Prior retail experience and a flexible schedule are preferred.