Brand Ambassador

Brobston Group; Grand Prairie (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Brobston Group is seeking a Brand Ambassador to represent the Maison in a multichannel contact center, advising clients by phone, email, chat, and social media.

You will provide expert product guidance, exceptional service, and sales development while building lasting client relationships, identifying opportunities, and staying informed about launches and processes to support boutiques.

Qualifications

• 3+ years in a contact center, customer service, or retail environment.

Responsibilities

• Handle inbound and outbound client interactions across phone and digital channels.
• Process orders and maintain accurate client records.
• Build relationships, identify sales opportunities, and meet targets.
• Stay informed about products, launches, and processes, and partner with boutiques to support client needs.

Skills

Communication skills

Sales skills

Client relationship

Problem solving

Tools

Microsoft Office

Job description

Summary

The Brand Ambassador represents the Maison in a multichannel contact center, advising clients by phone, email, chat, and social media. The role combines expert product guidance, exceptional client service, and sales development.

Responsibilities

• Handle inbound and outbound client interactions and respond to inquiries across phone and digital channels.
• Process merchandise orders and maintain accurate client records.
• Build lasting client relationships, identify sales opportunities, and achieve sales, KPI, and service targets.
• Stay informed about products, launches, and processes, and partner with boutiques to support client needs.

Requirements

• At least 3 years of experience in a contact center, customer service, or retail environment.
• Strong communication, selling, client relationship, and problem-solving skills.
• Comfort learning multiple technology systems; Microsoft Office proficiency required.
• Luxury retail, eCommerce, jewelry, or Salesforce/CRM experience is preferred.
• Availability to work a flexible schedule, including weekends and holidays.