Consumer Communications Specialist

Prestige Brands LLC.; Lynchburg (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

401(K) with company match

Medical, dental and vision insurance

Annual targeted bonus

Competitive pay

Life insurance

Flexible spending account

Tuition reimbursement

Job summary

Fleet Laboratories, a long-standing personal health and beauty products company, seeks a skilled customer service professional in Lynchburg, VA. The role focuses on responding to inquiries and adverse event reports, while liaising with medical professionals and consumers about product-related questions and complaints.

The candidate will enter data into the relevant database, maintain product knowledge, and support brand communications with professionalism and accuracy.

Qualifications

• Requires degree in health, science or communication/marketing and 5+ years working experience.
• Customer Service experience preferred.

Responsibilities

• Provide high quality customer service to consumers and health care professionals.
• Maintain professionalism and represent Brands with honor and respect.
• Effectively multi-task while handling consumer contacts and accurately capturing feedback.
• Manage large amounts of inbound contacts and identify consumer needs.
• Enter case data into the relevant database.
• Maintain a high level of product knowledge and participate in meetings.

Skills

Customer service

Communication skills

Database entry

Education

Bachelor's degree in health, science or communications/marketing

Tools

Database entry

Job description

For over 150 years, Fleet Laboratories’ success has come from adapting to a changing world with creative thinking and innovative product development. We've grown into a global leader of over 100 personal health and beauty products. As the world keeps evolving, so will we, with unique new technologies and products that help our customer’s look and feel your best.

OCCUPATIONAL SUMMARY:

Serve as a product expert for Company products when responding to inquiries and complaints. Handle consumer and medical professional contacts related to adverse events, product inquiries and complaints.

ACCOUNTABILITIES:

• Provide outstanding service to and engage professionally with consumers and other company contacts
• Liaise with medical professionals and consumers related to product inquiries and complaints as they relate to all C.B. Fleet Company, Inc. and Prestige Brand drug, device and dietary supplement products
• Enter case data into the relevant database
• Possess a constant working knowledge of company products sold world-wide

RESPONSIBILITIES:

• Provide high quality customer service to consumers and health care professionals.
• Maintain professionalism and represent Brands with honor and respect
• Effectively multi-task while handling consumer contacts – have the ability to listen and electronically capture consumer comments simultaneously
• Manage large amount of inbound contacts
• Identify consumers’ needs, clarify information, research issues and provide solutions effectively and in a timely fashion
• Serve as a Brand Advocate to our consumers
• Demonstrate excellent language and communication skills both by voice and in writing
• Follows the Medical Affairs record retention system.
• Follow Good Documentation Practices.
• Maintain high quality standards for data entry and database coding.
• Maintain a high level of product knowledge.
• Attend pertinent department meetings.
• Provide complaints and inquiries analysis as necessary.
• Perform other duties as required.

QUALIFICATIONS:

• Requires knowledge gained through a degree, preferably in a health, science or communication/marketing discipline and 5 years working experience.
• Customer Service experience, preferred

Compensation Range:

$24.56 (adjustments based on years of experience)

WHAT WE OFFER

Here at Fleet, you can have a good job that can grow into a great career.

• The start of a great career working with a diverse group of great people
• The health and safety of every employee... our top priority
• A clean, air-conditioned cGMP environment
• Top notch benefits –paid time off, 401(K) retirement savings with company match, medical, dental and vision, pay annual targeted bonus, competitive pay, life insurance, Flexible spending account, and tuition reimbursement.
• Stability – a record of strong financial performance and part of a growing $1billion company
• A business supporting the Lynchburg community for over 150 years.

No Sponsorship:

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.