Branch & Yard Operations Specialist

Ritchie Bros. Auctioneers, Inc.; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

IAA Holdings, LLC is seeking a Branch Operations Assistant to handle customer inquiries, data entry, and yard duties including loader operations. You will help ensure accurate vehicle records, assist with auction-day paperwork, and maintain professional standards across the branch.

The role requires strong leadership, time management, and communication skills, with a willingness to learn forklift operation within 90 days and support other office functions as needed.

Qualifications

• Proven leadership and team supervision capabilities.
• Excellent time management and prioritization skills.
• Able to work independently with minimal supervision.
• Strong problem-solving and decision-making abilities.
• Effective verbal and written communication with customers.
• Willing to learn forklift operation within 90 days of starting.
• General mechanical knowledge of vehicles is required.
• Experience in equipment rental or construction is preferred.
• Basic automotive repair skills are preferred.
• Previous forklift operating experience is a must.

Responsibilities

• Provide customer support via mail, phone, and in person.
• Enter orders and data into the computer system accurately.
• Reference pricing and delivery information for customers.
• Respond to questions, complaints, and requests promptly.
• Perform word processing, filing, and other clerical duties.
• Process paperwork for auction day and obtain necessary approvals.
• Follow established procedures under supervisor's direction.
• Learn automobile titling as needed.
• Assist with other office functions as required.
• Record and file vehicle information during check-in.
• Detail and clean vehicles to enhance auction value.
• Safely move vehicles around the facility using approved methods.
• Guide visitors and direct them to the right contact.
• Operate loaders and assist Yard Attendants when needed.
• Report policy violations to supervision immediately.
• Serve as SME for Yard Attendants, Loader Operators, and CSRs.
• Support additional duties as business needs require.

Skills

Leadership

Time management

Independent work

Problem solving

Communication

Forklift training

Mechanical knowledge

Equipment rental experience

Automotive repair basics

Forklift operation

Job description

IAA Holdings, LLC is seeking a Branch Operations Assistant to handle customer inquiries, data entry, and yard duties including loader operations. You will help ensure accurate vehicle records, assist with auction-day paperwork, and maintain professional standards across the branch.

The role requires strong leadership, time management, and communication skills, with a willingness to learn forklift operation within 90 days and support other office functions as needed.