Branch Operations Assistant

Ritchie Bros.; Raleigh (NC); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

IAA Holdings, LLC is seeking a Branch Operations Assistant to handle customer inquiries, data entry, and yard duties including loader operations. You will help ensure accurate vehicle records, assist with auction-day paperwork, and maintain professional standards across the branch.

The role requires strong leadership, time management, and communication skills, with a willingness to learn forklift operation within 90 days and support other office functions as needed.

Formación

• Proven leadership and team supervision capabilities.
• Excellent time management and prioritization skills.
• Able to work independently with minimal supervision.
• Strong problem-solving and decision-making abilities.
• Effective verbal and written communication with customers.
• Willing to learn forklift operation within 90 days of starting.
• General mechanical knowledge of vehicles is required.
• Experience in equipment rental or construction is preferred.
• Basic automotive repair skills are preferred.
• Previous forklift operating experience is a must.

Responsabilidades

• Provide customer support via mail, phone, and in person.
• Enter orders and data into the computer system accurately.
• Reference pricing and delivery information for customers.
• Respond to questions, complaints, and requests promptly.
• Perform word processing, filing, and other clerical duties.
• Process paperwork for auction day and obtain necessary approvals.
• Follow established procedures under supervisor's direction.
• Learn automobile titling as needed.
• Assist with other office functions as required.
• Record and file vehicle information during check-in.
• Detail and clean vehicles to enhance auction value.
• Safely move vehicles around the facility using approved methods.
• Guide visitors and direct them to the right contact.
• Operate loaders and assist Yard Attendants when needed.
• Report policy violations to supervision immediately.
• Serve as SME for Yard Attendants, Loader Operators, and CSRs.
• Support additional duties as business needs require.

Conocimientos

Leadership

Time management

Independent work

Problem solving

Communication

Forklift training

Mechanical knowledge

Equipment rental experience

Automotive repair basics

Forklift operation

Descripción del empleo

About Us

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager including all clerical duties needed in the office, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles and assist with upkeep and maintenance of these vehicles throughout the sale process.

Responsibilities

• Provide various customer support services through mail, telephone, and direct personal contact
• Process orders and assignments and enter data into the computer system
• Reference pricing and delivery information
• Respond to customer questions, complaints, and requests
• Perform word processing assignments, filing, and related clerical duties
• Process all necessary paperwork for auction day, securing necessary approvals
• Follow well-established procedures and under the close direction of the supervisor
• Open to learning automobile titling
• Assist with other office functions as needed
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility
• Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction
• Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch
• Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance
• Experienced loader operation
• Able and willing to report all violations of company policy to a supervisor or manager, immediately
• Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
• Other duties as assigned per business needs

Qualifications

• Strong leadership skills
• Superior time management skills
• Ability to work independently
• Strong proficiency in problem resolution
• Excellent professional communication skills to interact effectively with customers & towers – both verbal and written
• Willing to learn how to operate a forklift (Within 90 days of starting position)
• General mechanical knowledge of makes and models of vehicles required
• Experience in the equipment rental or construction industry and/or related field preferred
• Basic automotive repair skills preferred
• Previous forklift operating experience