Branch Operations Specialist: Loader & Yard Support

Ritchie Bros. Auctioneers, Inc.; Englishtown (NJ); On-site; USD 22,000 - 33,000; Full time

Job summary

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Branch Operations Assistant for Yard Operations to support customers and manage yard activities. The role involves data entry, clerical tasks, and assisting with vehicle check-in and preparation for auctions.

You will learn forklift operation within 90 days, gain exposure to pricing references, and collaborate with supervisors to ensure smooth auction days. This is a full-time position with outdoor duties in all weather.

Qualifications

• Strong leadership and time-management skills.
• Ability to work independently and resolve problems.
• Excellent communication, written and verbal with customers.
• Willing to learn forklift operation within 90 days.
• General mechanical knowledge of vehicles.
• Experience in equipment rental or construction preferred.
• Prior forklift experience.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Provide customer support via mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing assignments, filing, and related clerical duties.
• Process all necessary paperwork for auction day, securing necessary approvals.
• Follow well-established procedures and under the close direction of the supervisor.
• Open to learning automobile titling.
• Assist with other office functions as needed.
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
• Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
• Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
• Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.
• Experienced loader operation.
• Able and willing to report all violations of company policy to a supervisor or manager, immediately.
• Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives.
• Other duties as assigned per business needs

Skills

Leadership

Time management

Independent work

Problem solving

Communication

Forklift learning

Safety awareness

Tools

Microsoft Office

Excel

PowerPoint

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Branch Operations Assistant for Yard Operations to support customers and manage yard activities. The role involves data entry, clerical tasks, and assisting with vehicle check-in and preparation for auctions.

You will learn forklift operation within 90 days, gain exposure to pricing references, and collaborate with supervisors to ensure smooth auction days. This is a full-time position with outdoor duties in all weather.