Branch Trainer - Charlotte, NC

waldensecurity; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Waldensecurity seeks a Training & Development Coordinator to plan, schedule, and facilitate instructor-led training across security programs. You will manage certifications, licensing, and onboarding records, and partner with HR/Operations to align training with business needs.

The role requires mentoring new hires, testing progress, and occasional travel up to 50% to deliver programs. Strong communication and organizational skills are essential.

Qualifications

• Competency in coordinating and delivering trainer-led programs.
• Ability to mentor and guide new employees during training.
• Proven track record of effective classroom and workshop delivery.

Responsibilities

• Coordinate and conduct all instructor-led training (ISOT, re-training, annual In-Service, firearms, safety, orientation).
• Advise on training content and certifications; share updates and best practices.
• Communicate licensing and training requirements with HR/Operations.
• Schedule new-hire training around business needs.
• Identify and solve problems; drive continuous improvement.
• Facilitate training sessions and workshops for internal/external customers.
• Test trainees to measure progress and effectiveness.
• Mentor and report trainee progress to HR/Leadership.
• Maintain training/licensing records in LMS; correct discrepancies.
• Support recruiting activities, drug screening, onboarding paperwork.
• Oversee uniform orders, inventory, and room cleanliness.
• Travel up to 50% to provide required training.
• Other duties as assigned by leadership.

Skills

Project Management

Problem Solving

Technical Skills

Interpersonal Skills

Oral Communication

Written Communication

Teamwork

Diversity

Job description

SUMMARY

Plans, schedules, coordinates, facilitates, and presents training focused on providing the highest quality security personnel for the accounts supported by the Branch Office. Assists with onboarding and personnel recordkeeping for new hires and current employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Other duties may be assigned by the Regional Vice President (RVP) or Director of Learning and Development:
• Coordinates and conducts all instructor-led training for both internally and externally developed programs, including, but not limited to, Initial Security Officer Training (ISOT) program, re-training programs, annual In-Service Training, firearms, use of force, less-than-lethal weapons, safety, and orientation. Specialized training sessions and all other instructor-led training for security officers and security supervisors within the branch/organization;
• Participates as a subject-matter expert with respect to training certifications to provide updates to new and existing training content, give guidance to new and existing officers, and inform the Director of Learning & Development of new training requirements, best practices, and techniques.
• Works with all local HR and Operations team members to communicate licensing and training requirements, including but not limited to security license status, training certification expiration, past due training, and upcoming training schedule.
• Works with local HR and Operations team to schedule new-hire training classes around business needs.
• Works with all levels in the organization to identify, analyze, and solve problems and creates opportunities for continuous improvement;
• Facilitates other individual training, group instruction, demonstrations, meetings, and workshops for internal and external customers, as directed by the General Manager, Regional Vice President, or Director of Learning and Development;
• Tests trainees to measure progress and evaluate the effectiveness of training.
• Mentors and reports on the progress of new employees under guidance during training periods to the Branch Human Resources Manager, RVP, or General Manager;
• Maintains training, licensing, and compliance records by accurately entering all training and licensing information into the Learning Management System and works with Learning & Development to correct any discrepancies.
• Supports recruiting activities within the branch and delivers drug screening, orientation, and onboarding paperwork to new employees;
• Oversees all uniform orders, assignments, exchanges, or reimbursements while maintaining uniform room cleanliness and inventory;
• Maintains confidentiality of all information and data. - Will travel as needed to provide required training to officers and officer candidates, usually up to 50% of the time;
• Other responsibilities as assigned by the General Manager, RVP, or Director of Learning & Development;

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations.
• Project Management - develops project plans; coordinates projects; communicates changes and progress.
• Technical Skills - assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Interpersonal Skills - focuses on solving conflict, not blaming others; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas, and, with the Director of Learning & Development, experiments with new practices/concepts.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Facilitates other individual training, group instruction, demonstrations, meetings, and workshops for internal and external customers, as directed by the General Manager, Regional Vice President, or Director of Learning & Development;
• Tests trainees to measure progress and evaluate effectiveness of training; Written Communication - writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
• Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; offers and welcomes feedback; contributes to building a positive team spirit; promotes teamwork; puts success of team above own interests; capable of building morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Diversity - shows respect and sensitivity for cultural dif