Branch Technical Manager - Lead 30+ Tech Pros & Growth

Pacific Office Automation Inc.; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle program

Benefits package

401k with match

FSA/HSA programs

Company-paid trips

Job summary

Pacific Office Automation is seeking a Branch Technical Manager to lead Copier/Printer, Network and Managed IT technicians in Phoenix, AZ. This role coordinates field operations, shop activities and dispatch, ensuring service excellence and strong branch performance.

You will manage 30+ technical staff, drive customer retention, oversee budgets, and work toward profit targets with a competitive compensation package and bonus potential.

Qualifications

• 3-5 years’ experience in copier/printer repair industry.
• Prior experience managing 15 - 20+ service employees.
• Minimum 3 years’ experience in a service-management role.
• Demonstrative ability to recruit, motivate and train our technical force.
• Evaluate cost of operation and establish work assignment benchmarks.
• Strong start to finish management skills.
• Ability to be fair and hold subordinates responsible for branch revenue/cost budgets.
• Self-starter with strong problem-solving abilities.
• Ability to set compensation structure standard with the industry.
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service.

Responsibilities

• Oversee Copier / Printer, Network, and Managed IT Technicians.
• Coordinate the field, shop and Dispatch/Customer Care activities within the branch.
• Maintain all profit that is comparable to industry benchmarks.
• Focus on high levels of customer retention, award winning service, and managing a budget.

Skills

Copier/printer repair experience

People management

Service-management

Job description

Pacific Office Automation is seeking a Branch Technical Manager to lead Copier/Printer, Network and Managed IT technicians in Phoenix, AZ. This role coordinates field operations, shop activities and dispatch, ensuring service excellence and strong branch performance.

You will manage 30+ technical staff, drive customer retention, oversee budgets, and work toward profit targets with a competitive compensation package and bonus potential.