Branch Team Leader — Growth, Service & Coaching (Bilingual)

Rhinebeck Bank; City of Newburgh (NY); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k)

Paid time off

Job summary

Rhinebeck Bank is seeking a Branch Team Leader to oversee daily sales and client service operations at our Newburgh branch. In this role, you will lead a team of Universal Bankers, help resolve client concerns, and ensure excellent customer service. You will also support the team in meeting branch goals and creating a positive experience for every client. Spanish-speaking skills are preferred to better serve our diverse clients.

Join a team that values its employees and customers.

Qualifications

• 3+ years in sales, service, and operations within a banking environment.
• Notary certification required.
• Spanish proficiency preferred to better communicate with and serve our diverse clients.
• Strong relationship-building and problem-solving abilities.
• Excellent leadership and coaching skills in a team setting.
• Strong verbal and written communication with a customer-first mindset.
• Knowledge of consumer loans and home equity products.
• Attention to detail and multitasking in a fast-paced environment.

Responsibilities

• Lead the branch team in identifying sales opportunities, meeting targets, and delivering tailored financial solutions to individual and small business clients.
• Champion Rhinebeck Bank’s customer service standards to foster satisfaction and loyalty.
• Oversee daily branch operations for efficiency, accuracy, and compliance with policies and regulations.
• Coach, mentor, and develop the branch team with a focus on product knowledge and sales/service skills.
• Assist the Branch Manager in monitoring staff performance and providing feedback and guidance.
• Serve as the primary escalation point for customer concerns and operational challenges.
• Collaborate with the Branch Manager to identify business development opportunities and growth.
• Lead by example to create a positive, engaged, results-driven culture.

Skills

Sales experience

Customer service

Leadership

Communication

Spanish language

Education

High School diploma or equivalent

Notary certification

Job description

Rhinebeck Bank is seeking a Branch Team Leader to oversee daily sales and client service operations at our Newburgh branch. In this role, you will lead a team of Universal Bankers, help resolve client concerns, and ensure excellent customer service. You will also support the team in meeting branch goals and creating a positive experience for every client. Spanish-speaking skills are preferred to better serve our diverse clients.

Join a team that values its employees and customers.