Branch Team Lead: Customer Experience & Growth

First Mid Bank & Trust; Rockford (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) with match

Employee Stock Purchase Plan

Generous PTO

Paid holidays

Tuition reimbursement

Performance-based bonuses

Job summary

First Mid Bancshares, Inc. is seeking an Assistant Branch Manager in Rockford, IL. The role focuses on delivering exceptional customer experiences, coaching staff, and managing branch operations with a strong emphasis on compliance and risk control.

The position requires leadership, 2+ years in financial services, and a background in sales or goal-driven environments. The job offers a comprehensive Total Rewards package and potential incentives.

Qualifications

• Demonstrated ability to analyze financial information and credit data.
• Experience in sales or goal-based environments is preferred.
• Strong customer service orientation and communication skills.

Responsibilities

• Lead the team to deliver exceptional customer and team member experiences.
• Maintain confidentiality of customer and team information; ensure compliance with policies.
• Coach Tellers and Universal Bankers; assist Branch Manager in their absence.
• Own the branch opening/closing process and schedule staff to optimize coverage.

Skills

Financial analysis

Sales ability

Customer service

Education

High School Diploma/GED

Job description

First Mid Bancshares, Inc. is seeking an Assistant Branch Manager in Rockford, IL. The role focuses on delivering exceptional customer experiences, coaching staff, and managing branch operations with a strong emphasis on compliance and risk control.

The position requires leadership, 2+ years in financial services, and a background in sales or goal-driven environments. The job offers a comprehensive Total Rewards package and potential incentives.