Branch Support Specialist - Customer Care & Logistics

Packer Fastener; Wauwatosa (WI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Hourly pay with profit sharing

Immediate PTO and holidays

Volunteer Time Off

Medical, Dental and Vision insurance

401(K) with company match

Educational assistance

Employee Wellness Program

Career growth potential

Free physical therapy

Apparel and gifts

Job summary

Packer Fastener is seeking a full-time Branch Support member at our Milwaukee Branch in Wauwatosa, WI. You will partner with the sales team to assist daily customer needs, respond to inquiries, and manage orders and communications to ensure excellent service.

Role involves cross-functional collaboration with Procurement, Warehouse, and Sales teams, supporting deliveries, inventory, and on-site customer service. Join a growth-focused company with Swagger and growth potential.

Qualifications

• High School education or equivalent.
• Exhibits company Swagger.
• Highly motivated, handle multiple priorities with high attention to detail, and strong time management skills.
• Knowledge of product lines and pricing structure.

Responsibilities

• Partner with the sales team to support day-to-day customer needs and sales activities.
• Respond to customer inquiries and help identify solutions to meet their needs.
• Manage and expedite blanket orders for priority accounts.
• Monitor open orders and proactively communicate updates to customers.
• Provide exceptional customer service and build strong customer relationships.
• Assist with quotes, order follow-up, product information, and other sales-related activities.
• Learn Packer’s products, systems, processes, and sales strategies to become a trusted resource for our customers and team.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Database software

Job description

Packer Fastener is seeking a full-time Branch Support member at our Milwaukee Branch in Wauwatosa, WI. You will partner with the sales team to assist daily customer needs, respond to inquiries, and manage orders and communications to ensure excellent service.

Role involves cross-functional collaboration with Procurement, Warehouse, and Sales teams, supporting deliveries, inventory, and on-site customer service. Join a growth-focused company with Swagger and growth potential.