Branch Support

Packer Fastener; Wauwatosa (WI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Hourly pay with profit sharing

Immediate PTO and holidays

Volunteer Time Off

Medical, Dental and Vision insurance

401(K) with company match

Educational assistance

Employee Wellness Program

Career growth potential

Free physical therapy

Apparel and gifts

Job summary

Packer Fastener is seeking a full-time Branch Support member at our Milwaukee Branch in Wauwatosa, WI. You will partner with the sales team to assist daily customer needs, respond to inquiries, and manage orders and communications to ensure excellent service.

Role involves cross-functional collaboration with Procurement, Warehouse, and Sales teams, supporting deliveries, inventory, and on-site customer service. Join a growth-focused company with Swagger and growth potential.

Qualifications

• High School education or equivalent.
• Exhibits company Swagger.
• Highly motivated, handle multiple priorities with high attention to detail, and strong time management skills.
• Knowledge of product lines and pricing structure.

Responsibilities

• Partner with the sales team to support day-to-day customer needs and sales activities.
• Respond to customer inquiries and help identify solutions to meet their needs.
• Manage and expedite blanket orders for priority accounts.
• Monitor open orders and proactively communicate updates to customers.
• Provide exceptional customer service and build strong customer relationships.
• Assist with quotes, order follow-up, product information, and other sales-related activities.
• Learn Packer’s products, systems, processes, and sales strategies to become a trusted resource for our customers and team.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Database software

Job description

Job Details: Job Location: Milwaukee Branch - Wauwatosa, WI 53226, Packer Fastener is seeking a full-time, Branch Support team member to join us at our Milwaukee Branch!

The Branch Support role is responsible for providing support to the branch based on the needs and guidance of the Branch Manager. These responsibilities will support the development and accomplishment of Packer’s Strategy and Vision while promoting our company Swagger.

About Us

At Packer Fastener, we’re more than just fasteners — we’re a growing industrial supply partner dedicated to exceptional service, rapid delivery, and building long-lasting relationships with our customers. Since 1998, we’ve expanded throughout the Midwest and beyond, driven by a people-first culture we call “Swagger.” Our team is the reason for our success, and we’re always looking for great people to help us serve more customers every day.

Primary Duties

Sales & Customer Support

• Partner with the sales team to support day-to-day customer needs and sales activities
• Respond to customer inquiries and help identify solutions to meet their needs
• Manage and expedite blanket orders for priority accounts
• Monitor open orders and proactively communicate updates to customers
• Provide exceptional customer service and build strong customer relationships
• Assist with quotes, order follow-up, product information, and other sales-related activities
• Learn Packer’s products, systems, processes, and sales strategies to become a trusted resource for our customers and team

Cross-Functional Branch Support

• Communicate with vendors regarding order status, lead times, and discrepancies
• Partner with Procurement, Warehouse, Inside Sales, and Outside Sales to ensure customer needs are met
• Assist with order fulfillment, receiving, shipping, and inventory management
• Perform local deliveries using a company vehicle
• Service customers on-site, including bin stock and vending machine support
• Identify opportunities to improve processes, customer service, and branch efficiency
• Take on additional responsibilities and projects based on the needs of the branch

As a Packer Fastener team member you'll also have

• Hourly Pay + Profit Sharing Bonus Eligible
• Immediate PTO, Paid Holidays, and Volunteer Time Off
• Flexible Schedules
• Medical, Dental and Vision Insurance (eligible the 1st of the month after start date)
• Short- & Long-Term Disability
• 401(K) with Company Match
• Continued Education – Educational Assistance
• Employee Assistance Program (with free counseling sessions)
• Career Growth Potential
• Employee Wellness Program (with rewards)
• Free Physical Therapy provided by Packfit Paramount Fitness partnership
• Packer Fastener Apparel and Gifts

Qualifications

• High School education or equivalent.
• Exhibits company Swagger.
• Highly motivated, handle multiple priorities with high attention to detail, and strong time management skills.
• Knowledge of product lines and pricing structure.
• Ability to think critically and solve practical problems.
• Basic math skills with the ability to calculate figures such as discounts, interest, commissions, proportions, percentages.
• Excellent written and verbal communication skills.
• The ability to lift, slide, and lower packages that typically weighs 25lbs-50lbs and may weigh up to 75lbs.
• Proficient in common computer software including Microsoft Office and database software.
• Must have a valid driver’s license and acceptable driving record.
• Must be able to obtain coverage through company's auto insurance carrier according to company Driver Safety Policy.