Branch Support Specialist

Allied Universal; Metairie (LA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Eight holidays and vacation accrual

Life and AD&D insurance

Disability insurance

Job summary

Allied Universal in Metairie, LA is seeking a Branch Support Specialist to be the primary contact for branch management on benefits, payroll discrepancies, compliance reporting, and uniform/equipment management.

This hands-on role handles HR administrative tasks such as maintaining employee files and I-9 records, supporting open enrollment, LOA processing, workers’ compensation, and coordinating with Payroll and HR leadership.

Qualifications

• High School diploma or equivalent is required.
• Prior administrative experience in a professional setting.
• Proficient in Microsoft Office and able to multitask.
• Ability to work under pressure and manage deadlines.

Responsibilities

• Maintain employee files and I-9 records in line with policies.
• Assist with open enrollment and respond to benefits questions.
• Oversee the uniform program administration and documentation.
• Support workers’ compensation and leave of absence processes.
• Coordinate LOA paperwork and return-to-work coordination.
• Update WinTeam data and liaise with Payroll on changes.
• Respond to unemployment claim inquiries from vendors.
• Conduct HR-related audits and generate reports monthly.
• Coordinate employee relations programs under HR direction.

Skills

MS Office

Multi-tasking

Communication

Team coordination

Education

High School diploma or equivalent

College degree in business or HR

Tools

iCIMS

WinTeam

DOMO

Job description

Overview

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Branch Support Specialist. The Branch Support Specialist is responsible for being the primary contact for branch management for all general benefit issues, resolution of payroll discrepancies, compliance reporting, uniform/equipment management, and unemployment claims. This hands‑on position is responsible for branch‑level administration.

Responsibilities

• Maintain employee personnel, medical, and benefit files; maintains branch I-9 files in accordance with company policies and legal policies


• Assist Corporate Human Resources with the annual open enrollment process; provide first-line answers to benefit related questions or works with corporate benefits to identify answers for employees


• Oversee administration of company uniform program, including sizing, issuance of uniforms, timely return of uniforms, assistance with replacements, and maintaining all paper and electronic files associated with the program


• Assist with the workers’ compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor’s notes and return to work programs


• Receive initial notices from employees and supervisors for leave of absence requests/needs and coordinates with Corporate LOA department to provide initial information and oversee flow of related paperwork


• Maintain post-hire WinTeam data entry; coordinatee with Payroll to ensure changes are completed properly; respond to questions as needed


• Receive inquiries from outside vendors on unemployment claims


• Under the direction of Corporate Human Resources, conduct HR-related audits on a monthly basis; processes weekly reports


• Coordinate employee relations programs under the direction of Corporate Human Resources

Qualifications

• High School diploma or equivalent


• Prior work experience in a professional administrative environment


• Able to focus and multi-task in a busy environment


• Ability to successfully handle stressful situations in a calm and professional manner


• Effective management skills; able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels


• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology


• Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

Preferred Qualifications

• College degree in business, human resources, or related field of study


• Human resources and/or recruiting experience


• Experience using iCIMS or other Applicant Tracking System


• Experience using WinTeam or other Human Resources Information System


• Experience using DOMO or other business intelligence tool

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance


• Eight paid holidays annually, five sick days, and four personal days


• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1668673