Branch Support Specialist

Backyard Products; Livonia (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Backyard Products in Livonia, Michigan, is seeking a Branch Support Specialist to provide exceptional service to customers and support installers in the field.

Your role includes preparing orders, office duties, and assisting with inventory management. A High School Diploma and strong customer service skills are key for success. Join a collaborative company focused on growth in both customer satisfaction and personal career development.

Qualifications

• 0-2 years of experience in permit processing or construction office.
• Proficient in Microsoft Office Applications (Outlook, Excel, Word).
• Exceptional customer service skills required.

Responsibilities

• Prepare and pull orders for installers.
• Office-based customer service and administrative tasks.
• Safely operate forklift and other equipment.

Skills

Customer service skills

Teamwork

Microsoft Office proficiency

Communication skills

Education

High School Diploma or GED

Tools

CRM Systems

Forklift operation

Power Tools

Job description

Backyard Products is America’s #1 Builder of sheds, swing sets, gazebos and outdoor structures. For over 50 years, our success has been built on one thing: Customer Service. We’re a fast paced, collaborative company where adaptability, accountability and teamwork drive real growth – both for our customer’s backyards and your career. As a Branch Support Specialist you will work with your local team to provide the best possible product and service through our network of installers in our service area.

Key Responsibilities

• Hands on warehouse and shop work preparing and pulling orders to ensure installer has everything required to perform the on-site installation.
• Working in the office environment to upload information into our CRM/Salesforce.
• Issuing PO request forms for needed jobs.
• Office based customer service, phone support, order coordination and administrative tasks.
• Update Territory Manager and backup for other branch admin duties as needed.
• If you thrive on variety, enjoy both physical work and helping customers, and want to see the direct results of your efforts in helping peoples backyard dreams come true, this job is for you.

Office And Customer Service Duties

• Answer incoming customer calls, provide product information and assist with order status updates.
• Coordinate with field installation teams, territory and region management teams.
• Process any and all updates on customer orders into CRM systems.
• Provide backup support for other branch administrative tasks.

Warehouse & Shop Duties

• Safely operate forklift and other equipment to load and unload product.
• Accurately pull, cut and prepare lumber using panel saws, chop saws and other power tools.
• Assist with inventory, schedules, adjustments, and tracking.
• Pulling of orders and lumber with accuracy for upcoming builds.
• Stage and load orders for installers.
• Assist with inventory counts, ordering, adjustments and tracking.
• Keep the warehouse and shop areas clean, neat, organized with 5S.
• Communicates clearly and effectively both verbally and in written formats.

Minimum Requirements

• High School Diploma or GED with 0‑2 years of permit processing, construction office experience or equivalent.
• Proficient in Microsoft Office Applications (Outlook, Excel and Word).
• Exceptional customer service skills.
• Ability to work as part of a team and interact effectively with others.
• Superior written and verbal communication skills.

Work Environment

Operates in a professional office environment as well as within a manufacturing environment subject to inside environmental conditions and noise. Often required to sit, use repetitive hand motion, hear, listen, talk, stand, and walk. Often required to climb stairs, reach overhead, pull, push, and lift up to 50 pounds.

Habits That Drive Success

• Customers First
• Total Quality Management
• Manage the Numbers
• Speed, Execution, Simplicity
• People Make It Happen

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the incumbent for this job. Duties, responsibilities, and activities may change at any time with or without notice.