Call Center Customer Support Specialist

Backyard Products; Monroe (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Paid holidays

Employee discounts

Professional development assistance

Job summary

Backyard Products is seeking a Customer Service Representative/Order Entry Specialist for our Call Center Team at the Manufacturing Operations Headquarters in Monroe, MI. This full-time, direct-hire role offers competitive benefits and coordinates through Monday–Friday 8 AM–6 PM with variable scheduling based on business needs.

Primary responsibilities include accurate data entry, order management, and maintaining strong vendor and customer relationships.

Qualifications

• High School Diploma or GED required.
• 1-3 years in a call center; customer service or order entry with phone experience considered.
• Proficient computer literacy in MS Office (Word, Excel, Outlook).
• Salesforce preferred; experience with Sage ERP is a plus.
• Excellent attendance.

Responsibilities

• Maintain high levels of customer service; advocate for customer and company.
• Enter, edit, and delete data and orders with minimal errors.
• Enter call notes into Customer Service Software for each consumer.
• Maintain strong relationships with vendors and customers; assist order processing.
• Research and resolve data entry issues effectively and efficiently.
• Work across brands to keep accounts and vendors properly separated.

Skills

Customer service

Data entry

Phone etiquette

Team communication

Attendance

Education

High School Diploma or GED

1-3 years call center experience

Tools

MS Office (Word/Excel/Outlook)

Salesforce

Sage ERP

Job description

With more than 4 million shed and playsets sold since 1975, and with over 30 Branches across the United States we make America’s backyard a destination they love, and we truly love what we do! When you work at Backyard Products, you are surrounded by the industry’s brightest and most creative individuals. Our collaborative environment ensures extraordinary results both inhouse and in our customers’ backyards.

We are looking for a dynamic Customer Service Representative/Order Entry Specialist to join our Call Center Team at our Manufacturing Operations Headquarters located in Monroe, MI. This is a full-time, direct-hire opportunity with competitive compensation and benefits, including medical, dental, vision, 401K, paid time off, Paid Holidays, employee discounts and professional development assistance. Corporate hours of operation are Monday through Friday 8 AM to 6 PM. Schedule will vary and subject to change based on business needs.

Key Responsibilities

• Maintain high levels of customer service skills, an advocate of both the customer and the company
• Enter, edit, and/or delete data and orders, working effectively and efficiently with minimal errors
• Enter call notes on each consumer into Customer Service Software
• Maintaining strong relations with vendors and consumers alike; working closely with vendors regarding order processing/ Order Assistance.
• Ensure the ability to research and resolve data entry issues effectively and efficiently
• Maintain the ability to work across brands, ensuring familiarity and separation between various accounts, vendors, and customers
• Contribute team effort, participate and engage in the team environment and various activities, working together as a support group and offering suggestions for a continuously improved team
• Employees should continue to follow acceptable levels of phone skills, listening skills, and e-mail etiquette, practicing exceptional written and verbal communication skills with consumers, vendors, and coworkers alike
• Regular use, and functionality, of various office programs, email programs, web browsing, department-based software
• Assist other departments as the need arises, working cohesively for the benefit of the company.
• Assist in Vendor Sales with Onsite Display models.

Required Education And Experience

• High School Diploma or GED
• 1-3 years of experience in a call center environment. Candidates with extensive customer service experience and or Order Entry combined with phone experience will also be considered.
• Computer literacy in MS Office (Word, Excel, & Outlook)
• Salesforce (preferred)ERP system experience (currently utilizing Sage)
• Excellent Attendance

Habits That Drive Success

• Customers First
• Total Quality Management
• Manage the Numbers
• Speed, Execution, Simplicity
• People Make It Happen