Branch Supervisor - Siloam Springs, AR

First Convenience Bank; Siloam Springs (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

First Convenience Bank seeks a Branch Supervisor in Siloam Springs, Arkansas, to oversee teller operations, cash handling, and customer service in a fast-paced environment. The role reports to the branch manager and supports personal bankers and tellers in achieving service and sales goals.

Location: 2901 Highway 412 E, FC B Siloam Springs Wal-Mart; flexibility for evenings, weekends and holidays is required.

Qualifications

• At least 18 years of age.
• High School Diploma or equivalent
• Experience in production accountability
• Minimum of six months' cash handling experience in a sales or customer service position.
• Ability to make independent decisions
• Ability to provide excellent customer service in a fast-paced environment
• Familiarity with bank regulations and laws preferred
• Successful completion of the FNBT Step Up Program for internal employees
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

• Under direction from branch manager and assistant, provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services
• Follow established policies in accordance with the bank's and supervisor's direction
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Ensure that each personal banker/teller balances and assists in identifying any discrepancies
• Ensure that all discrepancies are properly initialed and, if required, reported to the manager immediately
• Accountable for personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Attend business development calls, or other sales opportunities, with a member of management
• Responsible for the guidance, development and assistance of personal banker growth and sales production
• Sell and prepare money orders, cashier's checks, Bank-to-bank wires, and certificates of deposits
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Ensure that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy
• Regular and predictable attendance and punctuality
• Other duties as assigned

Job description

Branch Supervisor

#377-29933

Siloam Springs, Arkansas, United States

Location

FCB Siloam Springs Wal-Mart

Location Address

2901 Highway 412 E

Position Type

Full Time

Requirements

• At least 18 years of age


• High School Diploma or equivalent


• Experience in production accountability


• Minimum of six months' cash handling experience in a sales or customer service position.


• Ability to make independent decisions


• Ability to provide excellent customer service in a fast-paced environment


• Familiarity with bank regulations and laws preferred


• Successful completion of the FNBT Step Up Program for internal employees


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direction from branch manager and assistant, provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services


• Follow established policies in accordance with the bank's and supervisor's direction


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Ensure that each personal banker/teller balances and assists in identifying any discrepancies


• Ensure that all discrepancies are properly initialed and, if required, reported to the manager immediately


• Accountable for personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Attend business development calls, or other sales opportunities, with a member of management


• Responsible for the guidance, development and assistance of personal banker growth and sales production


• Sell and prepare money orders, cashier's checks, Bank-to-bank wires, and certificates of deposits


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Ensure that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy


• Regular and predictable attendance and punctuality


• Other duties as assigned

Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Operate a computer and other office machinery


• Schedules are prepared based on business need and subject to change at any time


• Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.