Branch Supervisor - Tyler, TX

First Convenience Bank; Tyler (TX); On-site; USD 29,000 - 42,000; Full time

Job summary

First Convenience Bank in Tyler, TX seeks a Personal Banker/Teller to deliver prompt and friendly cash handling services while recognizing customer needs and promoting bank products.

The role requires following bank policies, balancing at drawer, and supporting sales goals in a fast-paced environment. Strong teamwork and flexible scheduling are essential, with background checks and Step Up program completion part of the process.

Qualifications

• High School Diploma or equivalent required.
• At least 18 years old.
• 6 months cash handling experience in a sales or customer service role.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Ability to make independent decisions.
• Familiarity with bank regulations preferred.
• Successful completion of FNBT Step Up Program for internal employees.
• Must pass background investigation per company policy.
• Must be able to work well in a team environment.

Responsibilities

• Provide prompt, efficient, friendly service to customers, handling cash receipts and payments and identify customer needs with suitable bank services.
• Follow established policies in line with bank and supervisor directions.
• Evaluate relationships and recommend bank products/services to support customers’ financial success.
• Ensure personal banker/teller balances and identify discrepancies.
• Initial discrepancies and report to manager as required.
• Aim for monthly new account production as assigned by management.
• Participate in an active sales environment, including in-store prospecting.
• Attend business development calls or sales opportunities with management.
• Guide, develop, and assist personal banker growth and sales production.
• Sell and prepare money orders, cashier’s checks, wires, and CDs.
• Provide services to a diverse customer base, including Spanish-speaking clients.
• Maintain neat, organized teller area and adherence to bank policy.
• Maintain regular attendance and punctuality.
• Other duties as assigned.

Skills

Cash handling

Customer service

Independent decisions

Team player

Flexible schedule

Education

High School Diploma

Job description

• * At least 18 years of age
• * High School Diploma or equivalent
• * Experience in production accountability
• * Minimum of six months' cash handling experience in a sales or customer service position.
• * Ability to make independent decisions
• * Ability to provide excellent customer service in a fast-paced environment
• * Familiarity with bank regulations and laws preferred
• * Successful completion of the FNBT Step Up Program for internal employees
• * Must be able to work a flexible schedule including evenings, weekends, and holidays
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Under direction from branch manager and assistant, provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services
• * Follow established policies in accordance with the bank's and supervisor's direction
• * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• * Ensure that each personal banker/teller balances and assists in identifying any discrepancies
• * Ensure that all discrepancies are properly initialed and, if required, reported to the manager immediately
• * Accountable for personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Attend business development calls, or other sales opportunities, with a member of management
• * Responsible for the guidance, development and assistance of personal banker growth and sales production
• * Sell and prepare money orders, cashier's checks, Bank-to-bank wires, and certificates of deposits
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Ensure that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy
• * Regular and predictable attendance and punctuality
• * Other duties as assigned

Physical Requirements:

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Operate a computer and other office machinery
• * Schedules are prepared based on business need and subject to change at any time
• * Ability to lift up to 50 lbs

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