Branch Supervisor

First National Bank Texas; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a Personal Banker/Teller to provide prompt and friendly cash handling and customer service in a fast-paced setting. You will recognize customer needs and suggest suitable bank products while adhering to bank policies and maintaining accurate cash balances.

You will support sales objectives, handle money orders and cashier's checks, and assist a diverse customer base, including Spanish-speaking clients.

Qualifications

• High School Diploma or equivalent.
• Experience in production accountability.
• Minimum six months' cash handling experience in a sales or customer service position.
• Familiarity with bank regulations and laws preferred.
• Successful completion of the FNBT Step Up Program for internal employees.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Provide prompt, efficient and friendly services to customers, involving receipt and payment of cash and recognizing customer needs with suggestions for bank services.
• Follow established policies in accordance with bank and supervisor direction.
• Evaluate new and existing customer relationships and recommend bank products and services.
• Ensure personal banker/teller balances and identify discrepancies.
• Ensure discrepancies are properly initialed and reported to the manager if required.
• Achieve monthly new account production as assigned by upper management.
• Participate in an active sales environment and in-store prospecting as needed.
• Attend business development calls or other sales opportunities with a manager.
• Guide, develop and assist personal banker growth and sales production.
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and CDs.
• Serve a diverse customer base, including a large Spanish-speaking population.
• Maintain neat, organized teller area and comply with bank policy.
• Maintain regular and punctual attendance.
• Other duties as assigned.

Skills

Cash handling

Customer service

Independent decisions

Team collaboration

Sales orientation

Education

High School Diploma

Job description

• At least 18 years of age
• High School Diploma or equivalent
• Experience in production accountability
• Minimum of six months' cash handling experience in a sales or customer service position.
• Ability to make independent decisions
• Ability to provide excellent customer service in a fast-paced environment
• Familiarity with bank regulations and laws preferred
• Successful completion of the FNBT Step Up Program for internal employees
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direction from branch manager and assistant, provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services
• Follow established policies in accordance with the bank's and supervisor's direction
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Ensure that each personal banker/teller balances and assists in identifying any discrepancies
• Ensure that all discrepancies are properly initialed and, if required, reported to the manager immediately
• Accountable for personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Attend business development calls, or other sales opportunities, with a member of management
• Responsible for the guidance, development and assistance of personal banker growth and sales production
• Sell and prepare money orders, cashier's checks, Bank-to-bank wires, and certificates of deposits
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Ensure that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy
• Regular and predictable attendance and punctuality
• Other duties as assigned

Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Operate a computer and other office machinery
• Schedules are prepared based on business need and subject to change at any time
• Ability to lift up to 50 lbs

Member FDIC, Equal Housing LenderFCBI is an Equal Opportunity EmployerWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at[phone].

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service