Branch Supervisor & Member Experience Coach

Raiz Federal Credit Union; El Paso (TX); On-site; USD 52,000 - 77,000; Full time

Job summary

Raiz FCU in El Paso, TX is seeking a Branch Supervisor to lead the daily operations, mentor the branch team, and ensure member satisfaction. The role will drive process improvements and deliver Raiz products while maintaining a high standard of service.

This position reports to the Branch Manager/Assistant Branch Manager and emphasizes staff development, problem-solving, and building trust with members in the Raiz community.

Qualifications

• High School degree or equivalent.
• 3–5 years credit union/banking experience.
• 1 year supervisory experience.
• Raiz certification such as FICEP, CCUFC or equivalent.

Responsibilities

• Lead the branch under minimal supervision and assist the Branch Manager in their absence.
• Mentor and train staff to offer personalized products based on members’ needs.
• Handle member interactions and resolve escalated issues promptly.
• Ensure team compliance with policies, BSA/AML, and CIP requirements.

Skills

Leadership

Communication

Problem solving

Conflict resolution

Digital banking

Sales experience

Education

High School diploma or equivalent

Raiz certification (FICEP, CCUFC) or equivalent

Job description

Raiz FCU in El Paso, TX is seeking a Branch Supervisor to lead the daily operations, mentor the branch team, and ensure member satisfaction. The role will drive process improvements and deliver Raiz products while maintaining a high standard of service.

This position reports to the Branch Manager/Assistant Branch Manager and emphasizes staff development, problem-solving, and building trust with members in the Raiz community.