Branch MSR: Member Experience & Tech-Savvy Banker

Raiz; El Paso (TX); Hybrid; USD 24,000 - 36,000; Full time

Job summary

Raiz FCU in El Paso, TX is seeking a Branch Associate to provide exceptional member service and conduct daily branch transactions. You will guide customers through products, assist with online and mobile banking setup, and resolve inquiries with a calm, knowledgeable approach.

The role emphasizes cross-selling, accuracy, and adherence to security and compliance standards while delivering a positive community-focused experience.

Qualifications

• High school diploma or equivalent required; college hours preferred.
• Two years of credit union or banking experience is a plus.
• Excellent communication and interpersonal skills with attention to detail.

Responsibilities

• Handle member interactions and branch transactions with professionalism.
• Cross-sell financial products and provide guidance on services.
• Assist with online/mobile banking setup and issue troubleshooting.
• Maintain confidentiality and comply with BSA/CIP requirements.

Skills

Sales experience

Leadership

Communication skills

Critical thinking

Problem solving

Detail oriented

Multitasking

Education

High school degree or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Raiz FCU in El Paso, TX is seeking a Branch Associate to provide exceptional member service and conduct daily branch transactions. You will guide customers through products, assist with online and mobile banking setup, and resolve inquiries with a calm, knowledgeable approach.

The role emphasizes cross-selling, accuracy, and adherence to security and compliance standards while delivering a positive community-focused experience.