Branch Supervisor - Juneau Downtown Branch

Northrim Bank, Member FDIC; Juneau (AK); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid Time Off

401K match

Parental Leave

Education Assistance

Employee Assistance Program

Wellness Program

Job summary

Northrim Bank in Juneau is seeking a Branch Supervisor to lead the branch floor, coach the team, and deliver Superior Customer First Service, partnering with the Assistant Branch Manager to drive performance.

Daily duties include guiding operations, handling complex transactions, mentoring staff, assisting customers with cards and loans, improving efficiency while keeping compliance, and spotting cross-sell opportunities.

Qualifications

• High school diploma or equivalent.
• 3+ years in finance.
• Leadership or coaching experience.
• Strong communication and customer service.
• MS Office proficiency.

Responsibilities

• Lead the branch floor and guide the team to success.
• Partner with Assistant Branch Manager to drive performance.
• Solve problems on the fly and ensure customer satisfaction.
• Help customers with card issues and loan conversations.
• Boost efficiency while maintaining compliance.
• Cross-sell and upsell products.
• Monitor fraud trends and use systems.
• Open/close the branch and balance cash drawers.
• Support loan origination and investment services.

Skills

Leadership

Communication

Customer Service

Coaching

MS Office

Education

High School Diploma

Tools

MS Office

Job description

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

Employee Benefits

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match

Some Other Favorite Employee Benefits Include

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Pay is depending on experience. Minimum is $28.00/hour

Now Hiring: Branch Supervisor – Lead, Inspire, and Elevate the Everyday

Location: Juneau

Full Time | Competitive Pay + Benefits | Career Growth Awaits

Are you a natural leader with a passion for people, a mind for strategy, and a heart for service? Do you thrive in fast-paced environments where no two days are the same? If so, we want YOU to join our team as our next Branch Supervisor where banking meets leadership with a spark.

What You’ll Be Doing:

As the Branch Supervisor, you'll be the captain of the branch floor, guiding our dynamic team toward success while delivering Superior Customer First Service. You'll partner with our Assistant Branch Manager to drive performance, solve problems on the fly, and ensure every customer leaves with a smile and maybe a new product or two!

Your Daily Missions (a.k.a. Responsibilities):

• Be the go-to leader, orchestrating the daily workflow like a maestro with a headset.
• Tackle complex transactions and empower your team to do the same with confidence.
• Coach, mentor, and inspire our branch staff think of yourself as a people-developer!
• Help customers with everything from “I lost my card!” to “Let’s talk loans.”
• Find creative ways to boost efficiency while keeping compliance tight.
• Spot opportunities to cross-sell, upsell, and wow-sell our products and services.
• Stay ahead of fraud trends with sharp thinking and smarter systems.
• Support in loan origination and investment services (with proper licensing).
• Open/close the branch like a pro and keep our cash drawers balanced like a boss.

What You Bring to the Table:

• High school diploma or equivalent (bonus points for higher education!).
• 3+ years in the financial world and you’ve climbed some rungs on the ladder.
• Previous leadership, coaching, or training experience (formal or informal).
• Top-notch communication skills and a passion for delivering “WOW” customer service.
• Tech-savvy with MS Office and a hunger to learn more.
• Ability to juggle tasks like a circus performer (minus the flaming swords).

You Might Also:

• Be required to register with the National Mortgage Licensing System.
• Need to complete compliance training don’t worry, we’ll guide you.
• Love spreadsheets just a little too much. We don’t judge.

Why Join Us?

• A team that supports you, celebrates you, and challenges you to grow.
• A culture built on service, trust, and having each other’s backs.
• Opportunities for advancement and leadership development.
• Work-life balance, competitive benefits, and the satisfaction of helping others succeed.

The future of banking starts here! Let’s build success together.

Full Time, Non-Exempt

Grade 14

Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.