Call Center Representative, Specialist or SR Specialist

Northrim BanCorp, Inc.; Alaska; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid Time Off

401K match

Parental Leave

Education Assistance

Wellness Program

Job summary

Northrim Bank in Anchorage, AK is seeking a Call Center Representative, Specialist, or Senior Specialist to join our front-line team. You will handle inbound and outbound calls, emails, and online requests, guiding customers through banking products and services to resolve issues with care and efficiency.

Entry to senior levels offer growth within a fast-paced, team-driven environment. We value problem-solving, strong communication, and a customer-first mindset as you help customers navigate

Qualifications

• High school diploma or equivalent.
• Relevant experience (level depends on position).
• Military experience welcomed and valued.

Responsibilities

• Be the friendly voice customers trust handling inbound and outbound calls, emails, and online requests.
• Solve problems on the spot with a one-call resolution mindset.
• Guide customers through banking products, digital tools, and services.
• Identify opportunities to help customers meet their financial goals.
• Troubleshoot everything from simple requests to complex banking issues (depending on your level).
• Deliver top-tier service with professionalism, empathy, and efficiency.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Call Center Representative, Specialist or SR Specialist

Full Time Administrative Anchorage, AK, US

30+ days ago Requisition ID: 2306

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

Employee Benefits:

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match

Some Other Favorite Employee Benefits Include

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Employee Benefits:

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match

Some Other Favorite Employee Benefits Include

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Pay is depending on experience. Minimum for Call Center Representative is $19.06/hr, Specialist is $21.27/hr, Senior Specialist is $23.43/hr

Join the Front Line of Exceptional Service at Northrim Bank!

Are you a people-person who loves solving problems, building relationships, and making someone’s day better all in a fast-paced, team-driven environment? If so, we want YOU to be the voice behind Northrim Bank’s outstanding customer experience!

We’re hiring for our Call Center team:

• Call Center Representative (entry level)
• Call Center Specialist (experienced)
• Call Center Senior Specialist (expert level)

No matter where you land, you’ll play a key role in helping customers navigate their financial world with confidence.

What You’ll Do

Every day is different, but here’s what you can expect:

• Be the friendly voice customers trust handling inbound and outbound calls, emails, and online requests
• Solve problems on the spot with a “one-call resolution” mindset
• Guide customers through banking products, digital tools, and services
• Identify opportunities to help customers meet their financial goals
• Troubleshoot everything from simple requests to complex banking issues (depending on your level)
• Deliver top-tier service with professionalism, empathy, and efficiency

What Makes This Role Exciting?

• You make an impact – Every call is a chance to help someone succeed financially
• Growth opportunities – Start as a Representative and grow into Specialist or Senior roles
• Dynamic environment – Fast-paced, engaging, and never boring
• Team support – Work alongside knowledgeable, supportive colleagues
• Skill building – Sharpen your communication, problem-solving, and financial knowledge

What You Bring

We’re looking for motivated individuals who:

• Love helping people and solving problems
• Communicate clearly and confidently (phone, email, and in person)
• Thrive in a fast-paced, detail-oriented environment
• Are tech-savvy and comfortable using multiple systems
• Take initiative and ownership of customer experiences

Bonus Points If You Have:

• Customer service, call center, sales, or banking experience
• A knack for multitasking and staying organized under pressure
• A passion for learning and growing your financial knowledge

Experience Levels

Representative

• Great for those starting or building experience
• Focus on foundational service, basic transactions, and customer support

Specialist

• For those with proven experience
• Handle more complex requests, account maintenance, and escalations

Senior Specialist

• Our experts and leaders on the floor
• Tackle advanced issues, mentor others, and help shape the customer experience

Basic Qualifications

• High school diploma or equivalent
• Relevant experience (level depends on position)
• Military experience welcomed and valued

Work Environment

• Professional office setting
• Collaborative team atmosphere
• Moderate noise level (think energetic, not chaotic!)

Ready to Make a Difference?

If you’re driven, customer-focused, and ready to grow your career in banking, we’d love to hear from you. Bring your energy, your curiosity, and your passion for helping people we’ll provide the rest.

Apply today and become the voice that makes banking better.

Full Time, Non-Exempt

Grade 12, 13 or 14

Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.