Branch Supervisor - Juneau Downtown Branch

Northrim Bank; Juneau (AK); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401K with generous match

Paid Time Off + holidays

Parental Leave

Education Assistance

Employee Wellness Program

Job summary

Northrim Bank in Juneau, AK is hiring a Branch Supervisor to lead the branch floor, guide a fast-paced team, and deliver superior customer service every day.

You will coach staff, manage complex transactions, assist with loans and investments, ensure compliance, and seek cross-sell opportunities while keeping cash balanced.

The role offers full-time hours, competitive pay and benefits, including medical, dental, vision, and a 401(k) plan.

Qualifications

• High school diploma or equivalent (higher education a plus).
• At least 3 years of experience in the financial sector.
• Previous leadership, coaching, or training experience.
• Excellent communication and customer service orientation.
• Proficiency with MS Office and openness to learn more.

Responsibilities

• Lead the branch floor as the daily operations captain.
• Coach, mentor, and develop branch staff.
• Handle complex transactions and cross-sell products.
• Assist customers with issues like lost cards and loans.
• Maintain compliance and manage cash workflow.
• Support in loan origination and investment services.

Skills

Leadership

Customer service

Communication

Team coaching

Education

High school diploma or equivalent

Tools

MS Office

Job description

At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

Employee Benefits:

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match

Some Other Favorite Employee Benefits Include

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Pay is depending on experience. Minimum is $28.00/hour

Now Hiring: Branch Supervisor - Lead, Inspire, and Elevate the Everyday

Location: Juneau

Full Time | Competitive Pay + Benefits | Career Growth Awaits

Are you a natural leader with a passion for people, a mind for strategy, and a heart for service? Do you thrive in fast-paced environments where no two days are the same? If so, we want YOU to join our team as our next Branch Supervisor where banking meets leadership with a spark.

What You'll Be Doing:

As the Branch Supervisor, you'll be the captain of the branch floor, guiding our dynamic team toward success while delivering Superior Customer First Service. You'll partner with our Assistant Branch Manager to drive performance, solve problems on the fly, and ensure every customer leaves with a smile and maybe a new product or two!

Your Daily Missions (a.k.a. Responsibilities):

• Be the go-to leader, orchestrating the daily workflow like a maestro with a headset.
• Tackle complex transactions and empower your team to do the same with confidence.
• Coach, mentor, and inspire our branch staff think of yourself as a people-developer!
• Help customers with everything from "I lost my card!" to "Let\'s talk loans."
• Find creative ways to boost efficiency while keeping compliance tight.
• Spot opportunities to cross-sell, upsell, and wow-sell our products and services.
• Stay ahead of fraud trends with sharp thinking and smarter systems.
• Support in loan origination and investment services (with proper licensing).
• Open/close the branch like a pro and keep our cash drawers balanced like a boss.

What You Bring to the Table:

• High school diploma or equivalent (bonus points for higher education!).
• 3+ years in the financial world and you\'ve climbed some rungs on the ladder.
• Previous leadership, coaching, or training experience (formal or informal).
• Top-notch communication skills and a passion for delivering "WOW" customer service.
• Tech-savvy with MS Office and a hunger to learn more.
• Ability to juggle tasks like a circus performer (minus the flaming swords).

You Might Also:

• Be required to register with the National Mortgage Licensing System.
• Need to complete compliance training dont worry, we\'ll guide you.
• Love spreadsheets just a little too much. We dont judge.

Why Join Us?

• A team that supports you, celebrates you, and challenges you to grow.
• A culture built on service, trust, and having each other\'s backs.
• Opportunities for advancement and leadership development.
• Work-life balance, competitive benefits, and the satisfaction of helping others succeed.

The future of banking starts here!

Let\'s build success together.

Full Time, Non-Exempt

Grade 14

Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.