Branch Supervisor

The Atlantic Federal Credit Union; New Jersey; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/prescription coverage

401(k) with up to 6% match

Paid time off

Job summary

The Atlantic Federal Credit Union in New Jersey is seeking a Branch Supervisor to lead all sales and service activities at the branch, focusing on deposit growth, loan growth, and member satisfaction. You will supervise the team, ensure compliance with federal regulations, and drive operational excellence in daily banking tasks.

Provide personalized banking services to Members, train staff, and maintain strong internal controls while balancing risk, efficiency, and customer experience.

Qualifications

• At least 2 years of related experience in a financial institution.
• Supervisory experience preferred.
• Requires completion of high school education.

Responsibilities

• Establish and maintain Member satisfaction as the priority in all activities.
• Make sound decisions on Member transactions balancing satisfaction and risk.
• Welcome new Members by onboarding per procedures.
• Perform administrative and operational functions for Membership maintenance.
• Maintain knowledge of financial products and delivery methods.
• Conduct training sessions as necessary.
• Manage balancing functions of the branch and all associates.
• Manage branch cash and negotiable items within limits.
• Ensure branch compliance with applicable laws and regulations.
• Ensure sound operating controls and perform audits and reviews.
• Make independent decisions per policy and procedures.
• Oversee branch safety and security.
• Lead weekly staff meetings to ensure information flow.

Skills

Member satisfaction

Decision making

Onboarding

Training

Leadership

Education

High School Diploma

Job description

Staff Member’s Role:

The Branch Supervisor leads and directs all sales and service activities in the branch to achieve deposit growth, loan growth, and satisfaction goals among Members and employees.

Job Summary:

Provide personalized banking services to members. Lead and direct all sales and service activities in the branch to achieve deposit growth, loan growth, and member/employee satisfaction goals. Exercise supervisory responsibility for the team in meeting the Credit Union’s administrative and operational objectives. Support and assure compliance with Credit Union policies and procedures.

Essential Functions

• Establish and maintain Member satisfaction as the singular priority in all activities.
• Make sound decisions (including on-the-spot decisions regarding Member transactions, weighing Member satisfaction issues with the Credit Union’s exposure to loss or fraud).
• Welcome new Members by following established onboarding procedures.
• Perform administrative and operational functions in support of Membership maintenance and documentation.
• Maintain current knowledge of financial products, services, and delivery methods.
• Conduct training sessions as necessary.
• Manage balancing functions of the branch and all associates.
• Manage branch cash and negotiable items within approved limits.
• Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Ensure sound operating controls are in place. Conduct audit and compliance reviews to ensure adherence to policy, procedure, and applicable laws.
• Make decisions in an independent manner according to established policy and procedures.
• Manage safety and security for the branch under established policies and procedures.
• Conduct weekly (or as necessary) scheduled staff meetings to ensure a timely flow of information.

The Atlantic strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and comprehensive total compensation package including competitive pay, target incentive, medical / dental / prescription coverage, 401(k) plan (with up to 6% match), and generous paid time off. As an The Atlantic employee you are eligible for discounts on our products and services and earn paid time off for volunteering. In addition to these benefits, The Atlantic provides educational and developmental opportunities as well as access to our formal Tuition Assistance Program.

Requirements

• At least 2 years of related experience in a financial institution.
• Supervisory experience preferred.
• Requires completion of high school education.