Branch Supervisor

The Atlantic Federal Credit Union; Union (NJ); On-site; USD 44,000 - 55,000; Full time

Job summary

The Atlantic Federal Credit Union seeks a Branch Supervisor to lead all sales and service activities in the Union, NJ branch. The role aims for deposit growth, loan growth, and high member and staff satisfaction.

You will supervise the branch team, ensure compliance with policies and federal regulations, and support administrative objectives while delivering personalized banking services to members. This is a full-time supervisory position at a credit union that values service excellence.

Qualifications

• Customer service skills and knowledge of branch operations.
• Ability to supervise staff and coordinate daily activities.
• Strong decision-making abilities in handling member transactions and risk.

Responsibilities

• Lead and direct all sales and service activities in the branch.
• Ensure branch meets deposit and loan growth goals.
• Maintain compliance with NCUA and regulatory requirements.
• Oversee training and development of branch staff.
• Manage branch cash and balancing with accuracy.
• Conduct weekly staff meetings for information flow.
• Support administrative and operational objectives.
• Ensure sound operating controls and conduct audits as needed.
• Maintain knowledge of financial products and delivery methods.
• Exercise supervisory responsibility for the team.
• Foster member and employee satisfaction as a priority.

Skills

Member service

Supervisory experience

Decision making

Training

Education

High School diploma

Job description

The Branch Supervisor leads and directs all sales and service activities in the branch to achieve deposit growth, loan growth, and satisfaction goals among Members and employees.

Job Summary:

Provide personalized banking services to members. Lead and direct all sales and service activities in the branch to achieve deposit growth, loan growth, and member/employee satisfaction goals. Exercise supervisory responsibility for the team in meeting the Credit Union’s administrative and operational objectives. Support and assure compliance with Credit Union policies and procedures.

Essential Functions

• Establish and maintain Member satisfaction as the singular priority in all activities.
• Make sound decisions (including on-the-spot decisions regarding Member transactions, weighing Member satisfaction issues with the Credit Union’s exposure to loss or fraud).
• Welcome new Members by following established onboarding procedures.
• Perform administrative and operational functions in support of Membership maintenance and documentation.
• Maintain current knowledge of financial products, services, and delivery methods.
• Conduct training sessions as necessary.
• Manage balancing functions of the branch and all associates.
• Manage branch cash and negotiable items within approved limits.
• Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Ensure sound operating controls are in place. Conduct audit and compliance reviews to ensure adherence to policy, procedure, and applicable laws.
• Make decisions in an independent manner according to established policy and procedures.
• Manage safety and security for the branch under established policies and procedures.
• Conduct weekly (or as necessary) scheduled staff meetings to ensure a timely flow of information.

The Atlantic strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and comprehensive total compensation package including competitive pay, target incentive, medical / dental / prescription coverage, 401(k) plan (with up to 6% match), and generous paid time off. As an The Atlantic employee you are eligible for discounts on our products and services and earn paid time off for volunteering. In addition to these benefits, The Atlantic provides educational and developmental opportunities as well as access to our formal Tuition Assistance Program.

Requirements

• At least 2 years of related experience in a financial institution.
• Supervisory experience preferred.
• Requires completion of high school education.

Salary: $32-$40 per hour