Branch Specialist — Customer Service & Accounts

AuburnBank; Auburn (AL); On-site; USD 42,981,000 - 64,472,000; Full time

Job summary

AuburnBank’s Branch Specialist is responsible for providing exceptional customer service, processing deposits, withdrawals and loan payments, and educating customers on products and services at the Bent Creek Branch in Auburn, AL.

This non-exempt position requires a high school diploma or GED and at least 6 months of related cash handling and customer service experience. Travel to other locations may be required; overtime is possible under FLSA.

Qualifications

• High School Diploma or GED
• Minimum 6 months related customer service and cash handling experience
• Ability to work Saturdays as needed
• Accurate cash handling and transaction processing
• Effective written and verbal communication
• Proficient with computers and banking applications
• Willingness to travel to other locations as needed

Responsibilities

• Provides exceptional customer service while handling deposits, withdrawals and payments
• Develops relationships with customers
• Assists customers with account inquiries and problem resolution
• Work cohesively as part of a branch team
• Follow bank procedures and comply with laws and regulations
• Identify and report operational risks as a branch member

Skills

Customer service

Cash handling

Teamwork

Communication

Attention to detail

Education

High School Diploma or GED

Job description

AuburnBank’s Branch Specialist is responsible for providing exceptional customer service, processing deposits, withdrawals and loan payments, and educating customers on products and services at the Bent Creek Branch in Auburn, AL.

This non-exempt position requires a high school diploma or GED and at least 6 months of related cash handling and customer service experience. Travel to other locations may be required; overtime is possible under FLSA.